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harcourtv57
Joined: 24 Apr 2008
Posts: 1039
Location: Southsea, UK
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 Posted: Mon Jun 18, 2012 1:33 pm Post subject: Repeat guests think we are charging too much?! |
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Have received an enquiry from guests who stayed with us two years ago. This was welcome as its always (well nearly always!) good to hear from previous guests. They want a week in August and we happen to have 12 days left due to someone else not confirming.
I duly sent booking form along with price and got a response to say thanks but that this is much more than they would consider paying for a weeks rental in the UK 
We haven't raised our prices for 3 years now and having looked at their previous booking, which was a short break, they will be paying less per night than they did then -and this time there is 3 of them to share the cost rather than two . . . . . . .  |
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Marks
Joined: 06 Nov 2006
Posts: 1598
Location: Costa Blanca
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| Posted: Mon Jun 18, 2012 1:43 pm Post subject: Re: Repeat guests think we are charging too much?! |
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| harcourtv57 wrote: | | We haven't raised our prices for 3 years now and having looked at their previous booking, which was a short break, they will be paying less per night than they did then -and this time there is 3 of them to share the cost rather than two . . . . . . . |
I would email back and make that very point!
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Everyone is entitled to be stupid, but some abuse the privilege. |
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Montana
Joined: 29 Jun 2011
Posts: 142
Location: French Alps/UK
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| Posted: Mon Jun 18, 2012 1:53 pm Post subject: |
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^ +1
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Acid corrodes the vessel......... |
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kendalcottages
Joined: 27 Nov 2009
Posts: 2438
Location: Kendal, between the Lake District and the Dales
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| Posted: Mon Jun 18, 2012 2:00 pm Post subject: |
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Yes... exactly as Mark says.
I don't think you can say much fairer than that.
And the fact that you have very little availability remaining would seem to suggest your pricing isn't over and above where it should be.
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Kendal Cottages, Kendal, Cumbria - between the Lake District & the Yorkshire Dales |
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Nemo
Joined: 14 Aug 2008
Posts: 3146
Location: Norfolk
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harcourtv57
Joined: 24 Apr 2008
Posts: 1039
Location: Southsea, UK
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| Posted: Tue Jun 19, 2012 3:42 pm Post subject: |
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| Well thats exactly what I have done - politely of course - followed by deafening silence from the enquirer . . . . . |
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pepsipuss
Joined: 23 Feb 2008
Posts: 2417
Location: Bédar, Almeria
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| Posted: Sat Jun 30, 2012 2:14 pm Post subject: |
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Last year we had a request for a family who had been twice during summer half term. They wanted to know how much for two weeks end August/beginning September. I sent them a whole series of options from the top (all high season) down to a VERY good deal for last week August and first in September.
I explained that I realised that this was a lot more than they had previously paid but that we were talking about our best season and I had done my best with prices.
Similar result to yours, Harcourt..
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