I always check the following on every enquiry I receive from HA/VR/OD (plus from many other sites as well):
- If a property ID is showing in the email, I check whether it corresponds to my own property ID on my advert
- I check if images in the email are being blocked by my PC. This does not happen with genuine enquiry emails
- I look at the layout of the email to check if it seems different to a verified previous enquiry email
- If there is no message included with the enquiry, you shouldn't need to click on 'Show details' to access this
- Although enquirers often ask for dates which are unavailable, phishing emails will enquire for dates at random, including therefore dates which are already booked. I check this as well
- I HOVER over links with my mouse to see whether there are any telltale signs that these do not come from the Homeaway Group. I NEVER CLICK ON ANY LINKS
- I use two different email addresses for receiving notifications from the Homeaway Group. A duplicate enquiry email should therefore always appear
- I sign into my dashboard separately (not via any link in the email) to check whether the enquiry has been recorded there
- I check to see whether I have received a text message (as I am set up for this) from the Homeaway site from where the enquiry is purportedly originating
Steps to take to see if a Homeaway enquiry email is genuine
- AngloDutch
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