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Oh help...what do I do!
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Margarita



Joined: 13 Aug 2016
Posts: 8

PostPosted: Thu Aug 25, 2016 5:21 pm    Post subject: Reply with quote

UPDATE

Oh my goodness - Airbnb have been fab!

I called up and explained the situation. They said that whilst this does not fall under their extenuating circumstances policy, in light of the concerns of potential use of the Cottage, on this occasion they will allow the reservation to be cancelled with no penalty to our Superhost status. They will not mark our advert with the cancellation and the dates will be available again for us to book another guest (usually they would keep the dates blocked as a penalty).

Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).

I asked what I should tell the guest and Airbnb said, whatever we like!

I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.
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Sam V



Joined: 20 Nov 2009
Posts: 1610
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Thu Aug 25, 2016 5:26 pm    Post subject: Reply with quote

So he won't be coming after all.
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Zingara



Joined: 09 Apr 2013
Posts: 582
Location: Antibes, PACA

PostPosted: Thu Aug 25, 2016 5:53 pm    Post subject: Reply with quote

Cancelled due to his 'property' being unsuitable? Embarassed
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Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Thu Aug 25, 2016 5:53 pm    Post subject: Reply with quote

Margarita wrote:

Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).

I asked what I should tell the guest and Airbnb said, whatever we like!

I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.


Good result for peace of mind. I don't think you need to reply to the guest at all. If Airbnb are going to contact him, he will get his answer from them soon enough.
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Margarita



Joined: 13 Aug 2016
Posts: 8

PostPosted: Thu Aug 25, 2016 6:03 pm    Post subject: Reply with quote

Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.
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kevsboredagain



Joined: 20 Jan 2007
Posts: 3209
Location: France

PostPosted: Thu Aug 25, 2016 6:06 pm    Post subject: Reply with quote

Sam V wrote:
So he won't be coming after all.


That would have been a flop of a porn movie then Laughing
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Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Thu Aug 25, 2016 6:06 pm    Post subject: Reply with quote

Margarita wrote:
Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.


Let's hope Airbnb stick to the same reason then. Oops.
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gozokerry



Joined: 31 Jan 2012
Posts: 157
Location: Gozo,Malta

PostPosted: Fri Aug 26, 2016 10:36 am    Post subject: Reply with quote

I suppose he is very deflated now...
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As Hamlet said ;-"There is nothing either good or bad, but thinking makes it so"
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ManxRed1



Joined: 25 Jul 2016
Posts: 217
Location: Polperro, Cornwall, UK

PostPosted: Fri Aug 26, 2016 11:16 am    Post subject: Reply with quote

Let's hope AirBnB send him a stiff reply.
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PW in Polemi



Joined: 21 Oct 2012
Posts: 1730
Location: A village in Paphos, Cyprus

PostPosted: Fri Aug 26, 2016 11:56 am    Post subject: Reply with quote

You lot deserve a good spanking for being so flippant!!! Laughing Laughing Laughing
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GillianF



Joined: 20 Aug 2012
Posts: 642
Location: Dordogne

PostPosted: Fri Aug 26, 2016 4:02 pm    Post subject: Reply with quote

Where and when can I get my spanking please?
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PW in Polemi



Joined: 21 Oct 2012
Posts: 1730
Location: A village in Paphos, Cyprus

PostPosted: Fri Aug 26, 2016 6:05 pm    Post subject: Reply with quote

Google it!!!!! Laughing Laughing Laughing Laughing
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gardenboy



Joined: 02 Jul 2011
Posts: 224

PostPosted: Sun Aug 28, 2016 10:24 am    Post subject: Reply with quote

I had this a few years ago but the booker was upfront about what he wanted to do. It was quite tempting to double the tariff but I declined, just not worth the hassle and I clean the pool so no way was I going to take on the booking at normal rates.
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