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Early arrival fee?

 
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Sam V



Joined: 20 Nov 2009
Posts: 1609
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Fri Aug 04, 2017 8:28 pm    Post subject: Early arrival fee? Reply with quote

Just handling an Airbnb enquiry and they want to arrive 8:30/9 am. Check in is usually 4pm. Do you think it's fair to change a little extra?
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greenbarn



Joined: 30 May 2009
Posts: 5873
Location: The Westmorland Dales, Cumbria

PostPosted: Fri Aug 04, 2017 8:38 pm    Post subject: Reply with quote

My start point for that would be that it’s an extra night’s charge. Seems fair.
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Pirou



Joined: 30 Jan 2017
Posts: 55
Location: A bit north of Pirou, Normandy (50)

PostPosted: Fri Aug 04, 2017 11:17 pm    Post subject: Reply with quote

It's true that in effect it is an extra night because no one can stay in the room or property on the night before but I usually reason that if its a stay of only a few nights (say 1-4 or 5 nights and I was not likely to get a booking for the previous night) I'd charge half the extra night's fee. But if they were booked in for a week or more I'd probably just say yes with no charge. There are provisos though - number of people (the more people, the more electricity and water they are likely to use) the month (peak season or not) and I probably wouldn't confirm until close to the date.

I do get this request occasionally because the overnight ferry from Portsmouth gets in about 7am and sometimes people ask to come straight from the boat to the cottage meaning they'll arrive about 9-9.30 am. I won't confirm till about a week beforehand but if they are only staying for a long weekend I charge them a half day's fee. When i tell them I don't apologise at all I just say matter-of-factly that we can sometimes accommodate an early arrival and the fee for this is a reduction of 50% on a full night fee of XXX.
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Marks



Joined: 06 Nov 2006
Posts: 2756
Location: Costa Blanca

PostPosted: Sat Aug 05, 2017 5:53 am    Post subject: Reply with quote

greenbarn wrote:
My start point for that would be that it’s an extra night’s charge. Seems fair.

+1

I get this a lot with flights landing at Alicante around 09.00 and late departures with flights leaving up to midnight. I will always charge the extra night either end provided it does not leave me with a gap that I think I won't be able to sell.
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e-richard



Joined: 17 Oct 2004
Posts: 4852
Location: Algarve, Portugal

PostPosted: Sat Aug 05, 2017 8:20 am    Post subject: Reply with quote

If they are arriving at 08:30 then obviously the previous booking will have to be 1 night shorter.

Does this help explain how much to charge ?
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Sam V



Joined: 20 Nov 2009
Posts: 1609
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Sat Aug 05, 2017 10:51 am    Post subject: Reply with quote

I decided to charge an extra £25 cash. He's happy with that. In future I'll probably go for a kale day if available, they arrive Monday so a bit last minute and nice to be building my cottage bookings.
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gardenboy



Joined: 02 Jul 2011
Posts: 224

PostPosted: Thu Aug 31, 2017 11:48 am    Post subject: Reply with quote

Yes i always charge too. Some guests look at the availabiloty calendar and ask if they stay late or arrive early. I just say yes but it will be half a days rental.
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ianthy



Joined: 12 Mar 2006
Posts: 520
Location: Bologna, Italy

PostPosted: Sun Sep 10, 2017 9:38 pm    Post subject: Reply with quote

Same as Garden boy - I charge half a day for early check in. We have an apt in Dubai and flights into the UAE tend to be early hours of the morning or late at night. We would loose too much revenue if we did not charge.
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casasantoestevo



Joined: 06 Nov 2006
Posts: 3781
Location: O Saviñao, Galicia

PostPosted: Mon Sep 11, 2017 6:22 am    Post subject: Reply with quote

2 observations.
Charging extra is getting the Ryanair syndrom. Every increasing hidden fees.
Plus if you feel your competition are hotels. Have you heard of them charging? They will guard luggage if asked.
The hotel v rental often comes up when discussing implementation of new regulations and licences. It all seems the culpability of the "hotel industry".
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Hells Bells



Joined: 30 Apr 2005
Posts: 13109
Location: French Alps

PostPosted: Mon Sep 11, 2017 9:39 am    Post subject: Reply with quote

Not always possible for a holiday rental to 'guard luggage'. I have been charged by a hotel for a late check out, and have only been able to leave in my luggage in the morning of check-in but not myself.
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Ecosse



Joined: 29 May 2014
Posts: 657
Location: Saint Gervais les Bains, France

PostPosted: Mon Sep 11, 2017 11:10 am    Post subject: Reply with quote

casasantoestevo wrote:

Charging extra is getting the Ryanair syndrom. Every increasing hidden fees.


I can't see how this could be considered a hidden fee, surely it's a fee for a service provided outwith the agreed times of the contract? To use the airline analogy, no airline, Ryanair, British Airways, KLM etc. would allow a customer who'd booked a flight at, e.g. 4pm to board an earlier flight free of charge... it's the same principle here.
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COYS



Joined: 06 Jun 2015
Posts: 606
Location: Greek Islands

PostPosted: Mon Sep 11, 2017 11:33 am    Post subject: Reply with quote

Ecosse wrote:
casasantoestevo wrote:

Charging extra is getting the Ryanair syndrom. Every increasing hidden fees.


I can't see how this could be considered a hidden fee, surely it's a fee for a service provided outwith the agreed times of the contract? To use the airline analogy, no airline, Ryanair, British Airways, KLM etc. would allow a customer who'd booked a flight at, e.g. 4pm to board an earlier flight free of charge... it's the same principle here.


+1
Early or 'surprise' arrivals nearly always mean the preparation gets done in a mad rush & that's never a good thing either.
You'd not be able to pick up a hire car a few hours early free of charge so I see no reason why you'd expect that from your accommodation provider either. Same with late departures.
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la vache!



Joined: 16 Feb 2005
Posts: 11068

PostPosted: Wed Sep 13, 2017 5:32 am    Post subject: Reply with quote

I don't charge for an early arrival of a few hours that I can accommodate without extra cost, but 8.30am is before the departure time of previous guests so charging for an extra night is fair.
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Lets Go To Puglia



Joined: 14 Apr 2016
Posts: 149
Location: Puglia, Italy

PostPosted: Sun Sep 17, 2017 4:19 pm    Post subject: Reply with quote

I really don't get this .... mamy flights arrive here around 10:30 in the morning. If we have no guests leaving that day we give guests access as soon as they arrive. If we do have guests leaving we tell the new arrivals that we will try to have everything ready by 2pm instead of the normal 4pm. We give them plenty of information of where they can pass a couple of hours pleasantly. It's called customer service and costs us very little extra.

Guests that arrive early also tend to leave very early on departure day .... it all evens out.
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