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Do you use a PDF or photo album when you reply?

 
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seaturtle



Joined: 23 Jun 2015
Posts: 79

PostPosted: Sun Aug 20, 2017 10:23 am    Post subject: Do you use a PDF or photo album when you reply? Reply with quote

Like most of you I suppose - I use ready-to-go email replies & change the dates & prices to suit.

I'm finding however that often photos aren't properly attaching to an email that has been rehashed a hundred times.

What do you do? Do you provide a PDF or photo album? Or do you say well they've already seen the photos on the website?

I'm inclined to think if a potential guest has seen 30 properties & enquired about ten - they should get a smart looking presentation of the photos again.

Do you have any links to example photo albums etc?[/i]
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newtimber



Joined: 24 Nov 2012
Posts: 1504
Location: Brighton

PostPosted: Sun Aug 20, 2017 10:41 am    Post subject: Reply with quote

I really wouldn't be happy to receive photos in emails. People will be using their mobiles using up their data allowances and may have slow connections. You presumably give your website link in your email signature, so they can look at it if they want to. Besides which, lots of photos increase the risk that your email may be classified as SPAM and the guest may then not see it till much later...
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seaturtle



Joined: 23 Jun 2015
Posts: 79

PostPosted: Sun Aug 20, 2017 10:51 am    Post subject: Reply with quote

You're very right - people are often using cellular data for downloads. Never thought of that. Risking Spam too....

I'm grateful for you pointing this out. So do you only show photos by using your link below your signature?
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Stewart



Joined: 11 Jun 2011
Posts: 83
Location: Fife, Scotland

PostPosted: Tue Sep 26, 2017 5:47 pm    Post subject: Reply with quote

Why go all to this trouble? If your website is up to scratch, are all your good pics not on it? Flip them a link back to it with some sort of personalised message that picks up on any particular needs they have mentioned
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seaturtle



Joined: 23 Jun 2015
Posts: 79

PostPosted: Tue Sep 26, 2017 5:51 pm    Post subject: Reply with quote

Fair points thanks Stewart
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Jenster



Joined: 08 Mar 2016
Posts: 377
Location: Cornwall

PostPosted: Wed Sep 27, 2017 6:50 am    Post subject: Reply with quote

I always thank them for their enquiry about [my property name] and also mention one or two of its distinguishing features to help them remember which property I am. That and a link back to the website should be enough.
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whirlybird



Joined: 01 Oct 2014
Posts: 29

PostPosted: Wed Sep 27, 2017 6:50 am    Post subject: Reply with quote

Hi

We tend to do the same as above.
They have chosen where they are going but its nice to give them something different to look at. I give a link to a page on the website showing what equipment will be in the cottages ( so they they know what they can leave behind), a link also to local attractions and to the facebook page, and a link to the animal cameras on site.

The last replies have been:
"Thank you very much for your email there is a lot of information that will come in very handy and i am looking forward to our break even more now. "

"Thank you for your email. The information you have provided is the best and most comprehensive I have ever been sent prior to a holiday, and we are all very grateful."

Like you, same email each time just changing names and cottages etc
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