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WC left in atrocious state by departing guests
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AngloDutch



Joined: 11 Jul 2014
Posts: 609
Location: Netherlands

PostPosted: Tue Nov 07, 2017 9:27 am    Post subject: Reply with quote

Well, we eventually received a long email from the guests explaing what had happened and apologising profusely. It seems that it was the grandmother who had an accident and not the young children after all. The couple that had booked said that they thought the wall was already discoloured and therefore had mistakenly not noticed the severity of what had happened to that part of the WC (the grandmother had tried to clean up a bit as well).

Also, it seemed that this occurred just before they were due to leave and that they tried to report it but I was not there at the time (correct, I was upstairs and didn't hear the doorbell).

As it seemed to have been an accident (and not done intentionally), and due to the fact that they have apologised and explained that it was due to their sick relative, we have decided to just charge for the cost of cleaning and painting, and therefore have deducted half of the security deposit in total, which we believe to be fair. Due to dousing the wall, loo and basin with chlorine, the following guests were none the wiser as to what had just occurred. We now have time to repaint the whole WC, as no guests due until the end of November currently....
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GillianF



Joined: 20 Aug 2012
Posts: 638
Location: Dordogne

PostPosted: Tue Nov 07, 2017 10:12 am    Post subject: Reply with quote

Well, that's a reasonably happy outcome.

I do wonder though how granny/anyone can get everything in such a mess. Perhaps, along with all our other information and instructions in guest information we now need to include diagrams of how to sit on a toilet!
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leon



Joined: 11 Jan 2012
Posts: 15
Location: niort

PostPosted: Tue Nov 07, 2017 12:45 pm    Post subject: Reply with quote

Grannies are always blamed!!
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AngloDutch



Joined: 11 Jul 2014
Posts: 609
Location: Netherlands

PostPosted: Tue Nov 07, 2017 1:02 pm    Post subject: Reply with quote

GillianF wrote:
Well, that's a reasonably happy outcome.

I do wonder though how granny/anyone can get everything in such a mess. Perhaps, along with all our other information and instructions in guest information we now need to include diagrams of how to sit on a toilet!


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