Booking.com commission overpayment

OTA = Online Travel Agency, which means those sites that sell the booking and take the payment for you.
Mmmbobby
Posts: 24
Joined: Thu Dec 07, 2017 10:35 am

Booking.com commission overpayment

Post by Mmmbobby »

Booking.com today debited my account for £127.50 commission. This is correct and expected. However they also helped themselves to another £550 which they say they cannot find on their system. It is on my bank statement and I contacted my bank, who confirmed the £550 had gone to Booking.com. Has anyone else had this and how did you deal with it. Thanks
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CSE
Posts: 4414
Joined: Mon Nov 06, 2006 3:34 pm
Location: Galicia

Re: Booking.com commission overpayment

Post by CSE »

Never had experience of this before.
However, as I see it you have two options.
Escalate the complaint with Booking. Second option is complain to the bank. The complaint with the bank will depend on what sort of payment agreement you have with Booking.
If you feel cheeky enough do both at the same time. :wink:
Never try to out-stubborn your guests.
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