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CarolineH
Joined: 29 Sep 2011
Posts: 574
Location: Nr Dinan, Brittany, France
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 Posted: Fri Feb 22, 2013 6:59 am Post subject: SMTP error from remote connection when replying to guest |
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I have started using gmail to filter all my business emails into one location and I have just come across a potential stumbling block, which I think I have solved and would like to share it here - to prevent others having the same problem.
I received an enquiry from Homeaway from an email address Xxxxx7@aol.com. I replied to it normally and received a bounced email with the following error :
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
xxxxxx7@aol.com
SMTP error from remote mail server after initial connection:
host mailin-01.mx.aol.com [205.188.59.194]: 554 mtain-db05.r1000.mx.aol.com ESMTP not accepting connections
I then used HomeAways replying service and the message went through and a second email reply from me got the same error.
The problem is that gmail automatically puts the reply address into lower case so instead of the address being Xxxxxx7@aol.com, gmail has translated it as xxxxxx7@aol.com which bounces.
I didn't think that case mattered in mail, but clearly it does. All solved now by manually entering the email address rather than just replying to the sender.
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Family friendly gites in Brittany with covered heated pool |
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newtimber
Joined: 24 Nov 2012
Posts: 178
Location: Brighton
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| Posted: Fri Feb 22, 2013 8:35 am Post subject: |
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I don't it think it has anything to do with the upper/lower case of the email address.
The error message says that the mail server is not accepting connections - i.e. it has not got as far as looking at who the email is addressed to. |
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CarolineH
Joined: 29 Sep 2011
Posts: 574
Location: Nr Dinan, Brittany, France
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| Posted: Fri Feb 22, 2013 8:47 am Post subject: |
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| newtimber wrote: | I don't it think it has anything to do with the upper/lower case of the email address.
The error message says that the mail server is not accepting connections - i.e. it has not got as far as looking at who the email is addressed to. |
Oh - then must it be just coincidence that each time I've tried to reply it's bounced like this and when I manually type the address in with the uppercase - it's gone through? Or is there anything else to do with replying and creating a new message that might affect it?
Thanks, newtimber
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casasantoestevo
Joined: 06 Nov 2006
Posts: 2101
Location: O Saviñao, Galicia
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kevsboredagain
Joined: 20 Jan 2007
Posts: 173
Location: France
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| Posted: Sat Feb 23, 2013 7:27 am Post subject: |
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| The case should not make a difference but AOL has always been "different". If you Google this problem you find it is indeed a real problem with AOL, who seem to have some servers where the case of the username or sometimes just the domain is important. |
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