holidayloverxx wrote:I have used Belvilla for 5 years. My experience is similar. They treat homeowners as an inconvenience not a customer, they take ages to reply (and then the replies are often nonsense) the local agent might as well not be there and since they started using Booking.com I get loads of guests that just don't reply to emails and Belvilla just keep saying the email address is correct and that's that....
holidayloverxx - not replying to emails must be a Belvilla guest thing, because as we have said earlier, we hardly ever receive a reply from their guests after we email them detailed arrival information that the agency does not provide.
This we find extremely rude, because if we receive an email welcoming us from the owner of a property, be it a booking made directly with the owner (through listing site or not) or via an agency, we would always reply, even with just a short line. It's just common courtesy, isn't it!