Oh help...what do I do!
UPDATE
Oh my goodness - Airbnb have been fab!
I called up and explained the situation. They said that whilst this does not fall under their extenuating circumstances policy, in light of the concerns of potential use of the Cottage, on this occasion they will allow the reservation to be cancelled with no penalty to our Superhost status. They will not mark our advert with the cancellation and the dates will be available again for us to book another guest (usually they would keep the dates blocked as a penalty).
Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).
I asked what I should tell the guest and Airbnb said, whatever we like!
I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.
Oh my goodness - Airbnb have been fab!
I called up and explained the situation. They said that whilst this does not fall under their extenuating circumstances policy, in light of the concerns of potential use of the Cottage, on this occasion they will allow the reservation to be cancelled with no penalty to our Superhost status. They will not mark our advert with the cancellation and the dates will be available again for us to book another guest (usually they would keep the dates blocked as a penalty).
Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).
I asked what I should tell the guest and Airbnb said, whatever we like!
I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.
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So he won't be coming after all.
TA lurkers walk among us; the LMH Walking Dead
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
Good result for peace of mind. I don't think you need to reply to the guest at all. If Airbnb are going to contact him, he will get his answer from them soon enough.Margarita wrote: Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).
I asked what I should tell the guest and Airbnb said, whatever we like!
I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.
- kevsboredagain
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Let's hope Airbnb stick to the same reason then. Oops.Margarita wrote:Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.
- PW in Polemi
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- PW in Polemi
- Posts: 1781
- Joined: Sun Oct 21, 2012 5:23 am
- Location: A village in Paphos, Cyprus