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Refund help needed please!

 
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HPD



Joined: 17 Jun 2016
Posts: 47

PostPosted: Mon Apr 10, 2017 7:43 am    Post subject: Refund help needed please! Reply with quote

Hi I really need some advice please. So a little while ago a couple booked a weeks stay. The husband put his wife's name on booking form as lead name and said it'd be easier to contact her. However it has been him that made deposit payment and two other installments (they didn't ask to pay like this- just did it!). They haven't paid full amount yet. Anyway this weekend the wife emailed to say they've split up so have to cancel. I then emailed the husband and her to the email on form to confirm they wish to cancel and to give me account details to refund the money minus deposit. She's replied confirming and given me account details. However the account is in a complete different name to hers. Now do I refuse, do I say can only be lead name but then that would be her and its him that's made the payments?! I haven't had any contact from him. What would you do?!! Thank you.
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Cymraes



Joined: 07 Jul 2015
Posts: 293
Location: North Wales

PostPosted: Mon Apr 10, 2017 8:11 am    Post subject: Reply with quote

I would refund only to the account that made the payment.
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Caro
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apexblue



Joined: 10 Sep 2008
Posts: 2072
Location: UK

PostPosted: Mon Apr 10, 2017 9:37 am    Post subject: Reply with quote

Wait. We had the same problem last month and solicitors got involved.
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Giraffe



Joined: 26 Jun 2016
Posts: 309
Location: Cornwall, England

PostPosted: Mon Apr 10, 2017 12:22 pm    Post subject: Reply with quote

HPD - just a gentle reminder for future enquiries. You've put this question on 3 different threads. I've responded on another. It would have been good to have our replies in one place so that we can respond to one another.

Giraffe x
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Casscat



Joined: 05 Jul 2014
Posts: 2661
Location: Andalucía

PostPosted: Tue Apr 11, 2017 12:57 pm    Post subject: Reply with quote

Giraffe wrote:
HPD - just a gentle reminder for future enquiries. You've put this question on 3 different threads. I've responded on another. It would have been good to have our replies in one place so that we can respond to one another.

Giraffe x


Ditto Confused
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