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Unable to reply to a review

 
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Sooz



Joined: 24 Jun 2017
Posts: 1
Location: Norfolk

PostPosted: Fri Jun 30, 2017 5:16 pm    Post subject: Unable to reply to a review Reply with quote

The agent I am with has been swept up by a huge group which uses reevoo. Until recently I have always been able to reply to reviews. Now I have been told that I can't reply to a review from bookings made through their site although if it's from another site I can.
I recently received a review which was very misleading and I am unable to set the record straight.
Is there anything that says I have a legal right to reply?
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AndrewH



Joined: 12 Sep 2013
Posts: 1183
Location: Kefalonia, Greece

PostPosted: Fri Jun 30, 2017 7:22 pm    Post subject: Re: Unable to reply to a review Reply with quote

Sooz wrote:
Is there anything that says I have a legal right to reply?

I fear the short answer is "No", Sooz.
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akwe-xavante



Joined: 01 Jul 2015
Posts: 210
Location: Hornsea

PostPosted: Mon Jul 03, 2017 2:18 pm    Post subject: Reply with quote

The booking agent I use uses reevoo and although they tell me I can't leave a reply directly myself the agent can and does leave replies for me on my behalf. Although they edit my replies before submission, which could be a good thing I don't know.

Only had to submit one response to a poor review so far which was edited by the agent. They softened my response a tad, may of been a good thing I don't know!
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