Promote My Place - A big technical issue today?
Promote My Place - A big technical issue today?
In the early hours of July 13 2017, large chunks of text, photos etc. simply 'disappeared' from my PMP websites. Then I received scores of SMS messages and emails from them of old enquiries - long since dealt with.
Are all PMP users experiencing the same problem?
Would a LMH technical person comment as to whether they feel that PMP can restore the websites back to yesterday's details. The thought of having to start over to achieve this is concerning me greatly.
Any help or advice from anybody?
Are all PMP users experiencing the same problem?
Would a LMH technical person comment as to whether they feel that PMP can restore the websites back to yesterday's details. The thought of having to start over to achieve this is concerning me greatly.
Any help or advice from anybody?
-
- Posts: 17
- Joined: Tue Oct 11, 2016 2:30 pm
- Location: Filey
- Contact:
The same thing happened to me yesterday afternoon. All the text from two of my pages has disappeared! I am annoyed at the thought of having to input all the information again. Fortunately we are not taking bookings through our website yet.
Life isn’t about waiting for the storm to pass… it’s about learning to dance in the rain.
Something similar happened to me a couple of weeks ago. A couple of pages seemed to revert to an old version, when my apartment had a different name. Pmp were able to restore it from the backup within a couple of hours. They do seem to get a few glitches, but they're great at sorting them out when they happen.
-
- Posts: 17
- Joined: Tue Oct 11, 2016 2:30 pm
- Location: Filey
- Contact:
- cleanforum
- Posts: 392
- Joined: Wed Jun 04, 2008 9:55 am
My web has been corrupted too. All the photos have been duplicated and moved around. Quite a pain to fix. Also quite worrying as to what else, descriptions etc are also wrong. Without reading through and comaring its tricky to know for sure.
I have asked if they can restore the site from a backup, a recent one preferably within a day or two.
Has anyone else had them restore the site to a recent version??
I have asked if they can restore the site from a backup, a recent one preferably within a day or two.
Has anyone else had them restore the site to a recent version??
-
- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
- Contact:
I've had an email from them this afternoon. A bug in some code on their new update.
If you are still having issues let them know asap. Don't forget to clear your browser cache before you check it.
We were notified of a technical issue with the PromoteMyPlace system this morning where a few websites had content missing on certain pages.
The issue was isolated to certain websites - not all customers were affected.
It was caused by a system update we released at the end of yesterday, which unfortunately introduced a bug that did not show up when testing in our test environment.
As soon as we realised, our tech team worked quickly to resolve the issue, and all customers who contacted us via support had their issues resolved this morning.
However it’s impossible for us to check every site on our system, and we wouldn’t want you to have a problem that goes unnoticed. So as a precaution we ask that you check your own website to make sure it's displaying as it should be, and notify us at support@promotemyplace.zendesk.com if you see any issues, so that we can resolve them as quickly as possible.
We are also aware of an issue were customers have received notifications via email and SMS for historic enquiries. This has also now been resolved.
Kind regards,
The PromoteMyPlace Team
If you are still having issues let them know asap. Don't forget to clear your browser cache before you check it.
I received the same email you received from them Hells Bells this evening. Checked my website and realised the Gallery and Comments pages were empty - one email to Support, and after two replies from them it was all fixed within an hour.
Must say a big well done to PMP for their responsiveness, which has always been my experience to date.
Must say a big well done to PMP for their responsiveness, which has always been my experience to date.
- cleanforum
- Posts: 392
- Joined: Wed Jun 04, 2008 9:55 am
- NeatandPicky
- Posts: 377
- Joined: Thu Aug 30, 2007 12:58 pm
- Location: Pissouri Bay, Cyprus
- Contact:
- NeatandPicky
- Posts: 377
- Joined: Thu Aug 30, 2007 12:58 pm
- Location: Pissouri Bay, Cyprus
- Contact:
I found that I had a problem with photos disappearing too so I contacted them. Wow, they are so quick!!! (But I knew they would be which is why I recommend them time and time again). Thank you for the heads up as without this thread I would not have realised that my photos were affected although I would have been slightly flummoxed by the 118 enquiries coming in! All good again.