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  Topic: Smar Tv?
Martha

Replies: 7
Views: 159

PostForum: Portugal   Posted: Tue May 14, 2019 8:32 pm   Subject: Smar Tv?
We do, it is incredibly useful. An Apple TV box also works or a smart DVD player sounds like a good way to go as well.
Our internet isn't great and it's still OK for streaming TV.

The big use w ...
  Topic: UK Competition and Markets Authority rulling on T&Cs
Martha

Replies: 10
Views: 549

PostForum: Bookings   Posted: Fri Apr 19, 2019 3:16 pm   Subject: UK Competition and Markets Authority rulling on T&Cs
It's a UK law but I don't actually find it unreasonable, I think it's still a good idea whichever country you're in.

Zebedee that's a good point and I will add it to my explainer in the T&Cs. ...
  Topic: UK Competition and Markets Authority rulling on T&Cs
Martha

Replies: 10
Views: 549

PostForum: Bookings   Posted: Thu Apr 18, 2019 8:34 pm   Subject: UK Competition and Markets Authority rulling on T&Cs
Lousy reporting with no onward links for more detail. Anyway I had a look around and found them.

Here's the basics on gov.uk
https://www.gov.uk/government/news/cma-calls-on-holiday-industry-to-giv ...
  Topic: Recommended Products for Hot Tubs
Martha

Replies: 2
Views: 445

PostForum: Managing your garden and pool   Posted: Wed Apr 17, 2019 9:05 pm   Subject: Recommended Products for Hot Tubs
Good advice from Teapot.
I'd add - advice from our local company (a lot of hot tubs round here) is that aqua finesse is great if it's light use (we use this ourselves in the off season) but isn't up ...
  Topic: Airbnb
Martha

Replies: 8
Views: 744

PostForum: 
Rental listing sites
   Posted: Thu Apr 11, 2019 1:14 pm   Subject: Airbnb
"potential customers put a bit of additional effort into selecting longer stays so keep your own websites compelling and attractive"

This is true I think and if you are easy to find (via house nam ...
  Topic: Bookings from locals
Martha

Replies: 9
Views: 636

PostForum: Bookings   Posted: Thu Apr 11, 2019 1:01 pm   Subject: Bookings from locals
It's interesting reading through this as there's a definite pattern! It's fine if you are not the place where everyone wants to get together which is very often the reason locals are booking.

Also ...
  Topic: First guests, first night... and we have a leak!!
Martha

Replies: 12
Views: 881

PostForum: 
Managing your guests
   Posted: Sun Apr 07, 2019 10:05 am   Subject: First guests, first night... and we have a leak!!
I think you've handled it well and I would I think take up Greenbarn's suggestion of an email thanking them for their patience and a discount on a future stay.

We once had a leak in one of the room ...
  Topic: Security deposit shocker
Martha

Replies: 16
Views: 1230

PostForum: 
Handling rental enquiries
   Posted: Sat Apr 06, 2019 10:05 am   Subject: Security deposit shocker
Well, I have found that in twelve years I have had the chalet left in a mess twice. This one was the worst immediate mess. (The other was after children destroyed our board games and tore up Monopoly ...
  Topic: Security deposit shocker
Martha

Replies: 16
Views: 1230

PostForum: 
Handling rental enquiries
   Posted: Sat Apr 06, 2019 9:42 am   Subject: Security deposit shocker
Because I say to all the guests (and it's in my T&Cs) that the cleaning is included on the basis that the chalet is left in a reasonable condition, and that excessive cleaning will be deducted at ...
  Topic: Security deposit shocker
Martha

Replies: 16
Views: 1230

PostForum: 
Handling rental enquiries
   Posted: Sat Apr 06, 2019 7:12 am   Subject: Security deposit shocker
Agree, Mouse! I just let a deposit slip a week ago, they said they would pay it and then didn't. I haven't always insisted, when people are already in and in holiday mode, and I'm there all week.

...
  Topic: First guests, first night... and we have a leak!!
Martha

Replies: 12
Views: 881

PostForum: 
Managing your guests
   Posted: Sat Apr 06, 2019 6:55 am   Subject: First guests, first night... and we have a leak!!
Sympathy! Early days often turn up issues like the sink - we had a few teething issues too but guests were very understanding and said that it was offset by staying in somewhere so clearly newly renov ...
  Topic: Bookings from locals
Martha

Replies: 9
Views: 636

PostForum: Bookings   Posted: Tue Apr 02, 2019 3:41 pm   Subject: Bookings from locals
Probably depends a lot on the property, but I have to say some of my worst experiences have been with locals. We have a very large garden so everyone likes the idea that they can use our place as the ...
  Topic: Sabine Bougerolle
Martha

Replies: 3
Views: 400

PostForum: 
Scam email enquiries
   Posted: Sun Mar 17, 2019 1:24 pm   Subject: Sabine Bougerolle
"Mr / Mme" ? I don't think so!
  Topic: Security deposit shocker
Martha

Replies: 16
Views: 1230

PostForum: 
Handling rental enquiries
   Posted: Wed Mar 06, 2019 9:26 am   Subject: Security deposit shocker
Sounds like trouble to me...potential serial complainer. Mine is also 300.
  Topic: 2019 Bookings up or down on 2018
Martha

Replies: 51
Views: 5669

PostForum: Bookings   Posted: Mon Mar 04, 2019 10:14 am   Subject: 2019 Bookings up or down on 2018
Weirdly, summer has booked if anything rather better than usual for me - normally people wait a little later for summer in the Alps but I've now got only three weeks available. I think the heatwaves o ...
 
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