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  Topic: The things a guest does ..........
amandajane

Replies: 21
Views: 1015

PostForum: 
Managing your guests
   Posted: Sat Aug 10, 2019 8:25 am   Subject: The things a guest does ..........
Ah the great 'kettle conundrum'.

Does one leave the kettle full so they just have to flick the switch for the much needed pot of tea or does one empty it out to indicate it has been checked and cle ...
  Topic: Too many guests.
amandajane

Replies: 13
Views: 717

PostForum: 
Managing your guests
   Posted: Fri Aug 09, 2019 10:18 am   Subject: Too many guests.
I do wonder if the answer to these type of problems is to make your T’s and C’s very strict. Mine say that the cottage - and it’s facilities - are only for the use of guests named on the booking form. ...
  Topic: Do you get fed up..............
amandajane

Replies: 14
Views: 624

PostForum: 
Managing your guests
   Posted: Wed Aug 07, 2019 9:35 am   Subject: Do you get fed up..............
I agree with all the above. It is indeed the norm. Most potential guests don’t see us as people, just a commodity. This has been exacerbated by the big agencies and “instant booking”.

I too thank ...
  Topic: Do you get fed up..............
amandajane

Replies: 14
Views: 624

PostForum: 
Managing your guests
   Posted: Tue Aug 06, 2019 4:55 pm   Subject: Do you get fed up..............
....when enquirers don’t bother to respond?!

I’ve had two this week. Written personal emails, not just a standard response, trying to accommodate their requirements. In one case I had to contact ...
  Topic: Trip Advisor Damage Deposit Issue
amandajane

Replies: 2
Views: 675

PostForum: 
Rental listing sites
   Posted: Mon Jan 21, 2019 6:32 pm   Subject: Trip Advisor Damage Deposit Issue
I note the use of the phrase “successful claim”.

Some years ago I had an issue with either tripadvisor or possibly one of the other similar listing sites. The date of the house after one guest was ...
  Topic: No washing machine: a deal breaker?
amandajane

Replies: 15
Views: 2189

PostForum: 
Just starting out
   Posted: Sat Oct 13, 2018 12:13 pm   Subject: No washing machine: a deal breaker?
I couldn't put it better than Ecosse.

Definitely dishwasher. If you were in a hotel you wouldn't have a washing machine.
  Topic: Welcome packs
amandajane

Replies: 39
Views: 4597

PostForum: 
Managing your property
   Posted: Tue Sep 25, 2018 2:50 pm   Subject: Welcome packs
Drawn to book apartment which offers breakfast on AirBnB which offers crumpets jams and juice. One less hassle for a short break.

What! No butter! You can't have a crumpet without butter, and real ...
  Topic: UK government propose ban on distant owners?
amandajane

Replies: 17
Views: 4551

PostForum: UK & Ireland   Posted: Mon Sep 10, 2018 5:21 pm   Subject: UK government propose ban on distant owners?
To me it reads as though the report's authors can't decide whether they are trying to give Local Authorities the power to regulate the "sharing economy" , typically Airbnbers , or all providers of hol ...
  Topic: Welcome Pack - how to manage condiments?
amandajane

Replies: 25
Views: 2816

PostForum: 
Managing your property
   Posted: Thu Aug 23, 2018 8:14 am   Subject: Welcome Pack - how to manage condiments?
I leave all the above, and a welcome pack, and in many years I think I've only been thanked once! Even bottles of wine go unmentioned! I'm seriously thinking of abandoning it. Beginning to develop a b ...
  Topic: Welcome Pack - how to manage condiments?
amandajane

Replies: 25
Views: 2816

PostForum: 
Managing your property
   Posted: Thu Aug 23, 2018 8:12 am   Subject: Welcome Pack - how to manage condiments?
I leave all the above, and a welcome pack, and in many years I think I've only been thanked once! Even bottles of wine go unmentioned! I'm seriously thinking of abandoning it. Beginning to develop a b ...
  Topic: My first complaint!
amandajane

Replies: 18
Views: 3682

PostForum: 
Managing your guests
   Posted: Wed Aug 15, 2018 9:37 am   Subject: My first complaint!
What an unpleasant experience, and an unpleasant guest. I agree with all that has been said. Try to put it behind you , write a carefully worded response to her review and hopefully move on.
  Topic: Welcome Pack - how to manage condiments?
amandajane

Replies: 25
Views: 2816

PostForum: 
Managing your property
   Posted: Wed Aug 15, 2018 9:30 am   Subject: Welcome Pack - how to manage condiments?
The problem is that the very small jars are nothing more than a single portion really. So whilst it may be a lovely thoughtful gesture to leave a couple, anyone who uses more than that will still have ...
  Topic: Guests whose unannounced friends join them
amandajane

Replies: 43
Views: 6019

PostForum: 
Managing your guests
   Posted: Wed Jul 25, 2018 6:24 pm   Subject: Guests whose unannounced friends join them
Anno,
Much as I'm sure we all appreciate your input from a guests point of view I am going to be rather pedantic here.

It's not "your home" for the week. The fundamental difference is that in you ...
  Topic: Guest wants to cancel
amandajane

Replies: 8
Views: 1556

PostForum: Bookings   Posted: Wed Jul 25, 2018 12:28 pm   Subject: Guest wants to cancel
Done! Thanks everyone.

I offered a refund less £50 and he accepted. I've given my caretaker £35 for having been messed around and shuffled her work to accommodate him.

And you'll be pleased to ...
  Topic: Guests whose unannounced friends join them
amandajane

Replies: 43
Views: 6019

PostForum: 
Managing your guests
   Posted: Wed Jul 25, 2018 9:07 am   Subject: Guests whose unannounced friends join them
I have a clause on my booking form which says that occupation of the cottage and use of its facilities is limited to those named on the booking form.

Of course I wouldn't insist on it if the guest ...
 
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