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  Topic: VBRO - Guest staying in my villa without having paid in full
cleanforum

Replies: 10
Views: 671

PostForum: 
Rental listing sites
   Posted: Tue Jul 27, 2021 7:00 am   Subject: VBRO - Guest staying in my villa without having paid in full
This was solved amicably and the guest paid later the next day as they were out and about the day all this happened. They maintain that they received no reminder from VRBO in spite of VRBO claiming t ...
  Topic: VBRO - Guest staying in my villa without having paid in full
cleanforum

Replies: 10
Views: 671

PostForum: 
Rental listing sites
   Posted: Mon Jul 19, 2021 2:59 pm   Subject: VBRO - Guest staying in my villa without having paid in full
Not in my case. I just got an email notifying of the reservation. In fact I have payment restrictions set on VRBO as 25% and then full payment 30 days before arrival. This booking was made three we ...
  Topic: VBRO - Guest staying in my villa without having paid in full
cleanforum

Replies: 10
Views: 671

PostForum: 
Rental listing sites
   Posted: Mon Jul 19, 2021 12:13 pm   Subject: VBRO - Guest staying in my villa without having paid in full
Have decided not to include my conversation with VRBO.
  Topic: VBRO - Guest staying in my villa without having paid in full
cleanforum

Replies: 10
Views: 671

PostForum: 
Rental listing sites
   Posted: Mon Jul 19, 2021 12:09 pm   Subject: VBRO - Guest staying in my villa without having paid in full
Its been a while since I posted in here.

Just a warning to VRBO hosts that I have discovered the hard way that guests can show up and stay at your property without having paid in full. I only di ...
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Sun Aug 09, 2020 3:39 pm   Subject: Over Occupancy, the Damage Deposit and HomeAway...
CSE. I think CCTV is an important area for discussion. Could you perhaps open a thread and share your knowledge?
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Fri Aug 07, 2020 10:19 am   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Yes, its quite a problem, I agree. There is a world of difference between a family unit and, two families or extra guests partying. The dynamics and wear and tear on the properties is not the same. A ...
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Thu Aug 06, 2020 10:40 am   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Many thanks Renaud2 !!
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Wed Aug 05, 2020 12:15 pm   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Thanks for that Renauld, Useful to hear your experience with HA deposit. I will see how the house is left. I really dont like getting into disputes with guests, so I may do as you say, contact them ...
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Tue Aug 04, 2020 5:51 pm   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Thats what we did, we registered all the guests with GC. I would be surprised if they did not leave today.
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Tue Aug 04, 2020 11:35 am   Subject: Over Occupancy, the Damage Deposit and HomeAway...
For the sake of completeness in case anyone stumbles across this thread looking for an answer in the future;

The HA damage deposit is only claimable against items broken and replaced. This has to b ...
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Tue Aug 04, 2020 11:19 am   Subject: Over Occupancy, the Damage Deposit and HomeAway...
No, I sat there like a lemon on the chat line and then found that number thanks.
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Tue Aug 04, 2020 9:59 am   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Does anyone have a telephone contact for HA in UK or Spain?
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Mon Aug 03, 2020 8:23 pm   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Yes, Gardenboy. We are winding down with the main portals next year and will go with direct and repeats, if nothing else we have more control over who books and how they treat the place.

After 20 ...
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Mon Aug 03, 2020 5:12 pm   Subject: Over Occupancy, the Damage Deposit and HomeAway...
Thanks, I must insist that I know they are staying overnight.

As pointed out I dont want to get into, cctv images etc.

Therefore unless I can illicit passport information for the extra guests ...
  Topic: Over Occupancy, the Damage Deposit and HomeAway...
cleanforum

Replies: 30
Views: 3712

PostForum: 
Rental listing sites
   Posted: Mon Aug 03, 2020 12:10 pm   Subject: Over Occupancy, the Damage Deposit and HomeAway...
No the villa only sleeps 6. It is stated everywhere, so they would know this, no question. Also when I asked for the passport details they only gave us theirs the four original bookers.

I am sure ...
 
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