Returning a deposit nearly 2 years later!

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
Guest3
Posts: 1588
Joined: Mon Aug 15, 2005 11:24 am

Returning a deposit nearly 2 years later!

Post by Guest3 »

Well..I think this must be a record!

We had a group of golfers from Denmark who booked the villa for a week in March 2004. Normally for international clients we ask for their bank details so that we can return the security deposits. I emailed the request after they left. We had no reply...so we sent a reminder..still got no reply.

Well we had an email today, nearly 2 years later requesting the return of the deposit as he has now opened a bank account in Gran Canaria! I emailed him and forwarded the emails we had sent to him requesting his bank details and he's just replied saying that he admits it was entirely his fault.

I have told him I will honour the return of his deposit, but I'm still stunned!
Clexane
Posts: 330
Joined: Fri Apr 22, 2005 3:42 pm
Location: Provence France
Contact:

Post by Clexane »

At least you got to enjoy the interest!
So you wanted a holiday home in france ...

www.villaemmanuelle.com
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