I noticed, when I hit reply, my response was going to an address @pureholidayhomes.com and not to the enqurier!!
I checked back on previous enquiries and this doesn't seem to have happened previously, but it's something you might want to look out for just in case your replies aren't going where you think...
I received an enquiry from Pure last weekend and apon checking I see that my reply was sent back to Pure....
I would assume that the enquirer receives a copy too?
This enquirer actually called me saying she had not received my response and wanted to know if I had availability so either it's not been sent through or it landed in her spam box.
Next time I will make a point of copy/pasting the enquirer's e-mail address directly in the send box.
Although I have not received a ton of enquiries from Pure I have received a few and have had a back and forth with enquirers in the past.
Maybe they have changed something recently as it's true the enquirer from last weekend did tell me she hadn't received my e-mail response back.
Yes, I don't get many either but when I have replied in the past, but my reply has gone direct.
So, at a guess, they have tweaked something at their end that is causing replies to go back to them and not to the original enquirer if you just hit reply, which is obviously far from ideal.
We made some changes to our email environment which meant that for 1 week the replies were being routed through us and forwarded - the fix was implemented last Thursday so all enquires are now going direct between respondents.
Glad you managed to get it sorted (though a week does sound like quite a long time to me for something which was presumably only a minor fix). Did PHH forward on owners' replies during that week?
