We decided last xmas to rent our own property out for the two weeks in Aug when we usually go and use the money towards treating ourselves to a nice villa with private pool. It was a late honeymoon for ourselves, last hol for kids before they stop comming with us and for a week of that 2 weeks my just married eldest daughter and hubby were going to come and visit. My critieria was it had a have a dishwasher and 3 bedrooms. We found one on the net via a agent called Mr and Mrs X and when we were out last new xmas went to meet the agents, had a look at the villa and decided to have it so put a deposit down. When we were over again in May we went and paid the rest of the rental, it was £750 sterling per week.
When we arrived on Weds 19th we went to pick the keys up and as they lived just down the road and we knew where it was no-one came with us to open up
I will try and shorten the saga before everyone falls alseep!!
On arrival is was apparent that the back bedroom was filled with live and dead wasps, window was shut and they were coming through the air con unit, Hubby immdeiatly went back down to advise the problem with Mr X who said that the cleaners and said there was a problem and they had sprayed the room. He said he would send his wife up the next day with another can
The next day looking at the roof of the villa one could see wasps swariming all over it and going underneath the tiles. When we went out we came back and found a spray can ourside the door for us. We used it
On the Friday we went back down and saw Mr and Mrs x and said it was a bigger problem than they think. They said they didn't know what else to do and maybe the spraying would work soon. I said the room had to be sorted by Monday as my other daughter was arriving and we needed to use the 3 rd bedroom
On the sat again we went to see them with some numbers of pest controls. They then said they would phone 'people they had used before' (So I wonder why they didn't do that in the first place) being a Sat and Spain no-one was going to arrive until Mon
By now there are about 1000 wasps in the back bedroom all decaying and wasps flying all over the roof
On Mon the pest control people arrvied and said it was a very big problem which couldn't be dealt with until Weds and we wouldn't be able to stay there for 24 hours whilst they fumagated
So they decided to move us to a larger finca someway inland as other daughter was arriving on Tues. We asked to see it first but they cou'dn't as they were too busy with other arrvials etc. They kept saying they were funding the diff as this other property was more money (It was 4 bedroomned but had no dishwasher)
We arrived on the Mon night having packed everything up etc, didn;t like it at all but didn't really have any other choice
On the Tues we phoned and asked if we could move back once the place had been fumagted, he said yes and on the Weds he phoned to say the wasps had been 'done' and we could go back on the Thurs which is what we did, now with other daughter and hubby
When we arrvied on the Thurs, having packed everything up again, we found wasps still getting into the bedroom via the air con unit and we told them but they said it would calm down and take another day maybe beofre all acitivity stopped. So the for next 3 nights we had to sleep on mattresses on the floor. On the Friday I phoned to say the dishwasher had stopped working, she said they would get someone out, it had happened before, I aslo said the wasps were still coming in and she said they would get the pest control people back. I said the room was still unusable. On the Mon we had to phone again, Mr X said he woud phone the company back, I said didn't you do that on Sat and he said the 'phones hadn't been working'. I said we need to talk about compensation which he ignored and again I said the dishwasher wasn't draining out and the smell was terrible (with water being left in the bottom)He said they would phone indesit to come out
On Tues morn the pest control people came out and could not believe what they saw in the room, thousands of wasps, the stench from that was awful too, they would have to come and do it again but not till Weds (we were leaving on Thurs)
There were other complaints re this villa which I would have accpeted more readily if we had least had had the use of the third bedroom and the dishwasher!!! These were
washing machine being 'live', when you put your hand inside the drum you got a shock!!
cutlery was litereally falling apart (Mrs X did eventaully bring some new cutlery up) but basic whote stuff for 4 people
was not equipped to cope with 6 people, very very basic furnitire pacakgae, basic uncomfortable beds, all yellow and stained pillows, lots and lots of hand towels but only 4 bath towels,
no main lights working in any bathrooms so had to walk over to the mirrors to put them on there which is quite difficult in the dark!! no cd player, no dvd player,ad said there was aircon but it was only in the bedrooms,(well the ones we could use!)
And the ants!!! Well I know its spain and I know you get ants as we do in ours but we lived with them, slept with them, ate with them, I don't think the villa had been rented very much as they were everywhere, in the fridge, in the freezer, in our clothes as they were in all the wardrobes and in the oven and in the dishwasher!! In the bath and in the showers!!! In the microwave, absolutly everywhere, didn't matter how many times we cleaned up they came back!!
Are you all still awake???
So hubby went to see them on the Weds to ask about compensation, we said we felt we had paid a lot on money and the two basic things we wanted we had not been able to use at all. Basically they said we won't be getting anything as 'they had done everything they could possible to help us'
What do you all think? I was so looking forward to it all and feel very disapointed and let down. I am not sure where we can go from here either really
