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Today's enquiry by text message.

 
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Sun Mar 15, 2015 4:45 pm    Post subject: Today's enquiry by text message. Reply with quote

We want to book your property for the summer and would like some information.


Question Information on what? Dates? Prices

There is another number on there which could be a phone number, but it is incomplete with no dialling code.
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FelicityA



Joined: 05 Nov 2010
Posts: 2760
Location: Cotswolds

PostPosted: Sun Mar 15, 2015 4:52 pm    Post subject: Reply with quote

Doesn't your phone tell you the source (i.e. record the telephone number from which it was sent?). If there is nothing there, I would be very very suspicious. I would be suspicious anyway about the message. I think they are trying to get your email address in a phishing attempt.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Sun Mar 15, 2015 4:58 pm    Post subject: Reply with quote

Yes it does and I've replied, and the mobile number looks genuine, but I have had no response . I've asked them to reply to the email with any questions or to call me. Just seems so odd to ask for more information without some clue as to what they require.
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la vache!



Joined: 16 Feb 2005
Posts: 11068

PostPosted: Sun Mar 15, 2015 5:54 pm    Post subject: Reply with quote

I get lots of enquiries by sms now, mainly from LBC. I hate them as they are brief and you have no idea how many people they are enquiring for or which house sometimes. No name, very impersonal. But it seems to be going that way now.
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Casscat



Joined: 05 Jul 2014
Posts: 2661
Location: Andalucía

PostPosted: Sun Mar 15, 2015 6:33 pm    Post subject: Reply with quote

I wouldn't dream of making an enquiry via SMS. Far too casual and not serious.
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teba18



Joined: 31 Jan 2008
Posts: 273
Location: Algarve

PostPosted: Mon Mar 16, 2015 12:54 pm    Post subject: Reply with quote

I think some people simply can't be bothered to read the details wherever they see holiday lets advertised and just want to be spoonfed.
Last week we had an e-mail that just said, 'interested in booking from ... to .... Send details.' What details? Despite already feeling a bit irritated by the tone, I responded very politely, explaining those dates were already booked but if their dates were flexible, perhaps they might have a look at the availability calendar etc to see if any other time would suit them. Reply was a curt (& no punctuation) - 'send me available dates.' I just thought if they couldn't be bothered to look for themselves, I wasn't sure I wanted them (probably wouldn't read any of the info we send out) so I sent a very brief 'recommend you check calendar'.
Fist time I've ever done something like that and so far there's been no response - as expected - and I'm afraid I absolutely don't care! Gave me a tremendous amount of satisfaction!
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Casscat



Joined: 05 Jul 2014
Posts: 2661
Location: Andalucía

PostPosted: Mon Mar 16, 2015 1:01 pm    Post subject: Reply with quote

teba18 wrote:
Reply was a curt (& no punctuation) - 'send me available dates.'


How incredibly rude are some people! I really don't understand how they think that kind of communication is acceptable. I truly would not want that kind of oik staying at my property. What an ar$e!
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Marks



Joined: 06 Nov 2006
Posts: 2764
Location: Costa Blanca

PostPosted: Mon Mar 16, 2015 1:47 pm    Post subject: Reply with quote

Available?
Price?
Best price?

Sometimes that is all I have to go on. I am tempted to reply:

Yes.
€600.
€6000 Wink

Last Monday:

We would be interested in your accommodation for these dates if 500stg would be considered.

25% discount for September in March? Take a hike sunshine.
_________________
Some guests just need a sympathetic pat. On the head. With a hammer.
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SandyBeaches



Joined: 01 May 2012
Posts: 1072
Location: Norfolk Coast

PostPosted: Mon Mar 16, 2015 2:03 pm    Post subject: Reply with quote

I had a text enquiry this morning which was from a previous guest and they have now booked so happy about that. I think if your mobile number is listed somewhere on your website/listing/advert then a text is a perfectly acceptable way to enquire.

However, I do agree that some people can't be bothered to put in any details or look for themselves. We do sometimes get enquiries 'do you have any availability for the next couple of months' so I guess it depends on the degree of politeness, and typically communicating by text is much shorter and to the point.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Mon Mar 16, 2015 9:06 pm    Post subject: Reply with quote

No reply to emails or texts, so I guess that one is dead, and I've had a request for the remainder of August, so there's not really a lot left.
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