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no water...do we compensate

 
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aasta



Joined: 31 Aug 2009
Posts: 798
Location: Pe da Serra, Portugal

PostPosted: Sun May 10, 2015 11:01 pm    Post subject: no water...do we compensate Reply with quote

Hello...10.305PM tonight our water supply stopped. We have our own well and the pressure tank was showing no pressure. Called our electrician and he will come early tomorrow morning......
All guests still had their lights on, so knocked and profusely apologized and gave everyone bottled water and a bucket filled from the pool to flush toilets. Hopfully electrician can sort out problem in morning.
But do we offer guests a compensation of some sort for the inconvenience...??
Everyone was/seemed to be very understanding .......but....
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PW in Polemi



Joined: 21 Oct 2012
Posts: 1777
Location: A village in Paphos, Cyprus

PostPosted: Mon May 11, 2015 6:17 am    Post subject: Reply with quote

This is the sort of problem you can't anticipate. However, you have shown yourself to be reactive and done what you can to mitigate the problem.

I don't think actual monetary compensation is necessary unless your water is off for longer than expected. Maybe a bottle of wine or something similar (local delicacy) to say "thank you for your understanding".
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French Cricket



Joined: 10 Apr 2008
Posts: 3061
Location: French Pyrénées

PostPosted: Mon May 11, 2015 7:16 am    Post subject: Re: no water...do we compensate Reply with quote

aasta wrote:

But do we offer guests a compensation of some sort for the inconvenience...??


I'm sorry but I laughed at that Laughing

I'd hold fire on any decisions about compensation until I knew what was happening this morning - as PW says you've been proactive, kept the guests informed, called your electrician (on a Sunday night!) and got a rendezvous arranged ... no-one could do more. Obviously if the problem is a more serious enduring one that might be different, but if all gets resolved this morning - and I hope it does - I'd just make some nice cakes for tea or something!
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barbersdrove



Joined: 18 Mar 2010
Posts: 980
Location: crowland south lincolnshire

PostPosted: Mon May 11, 2015 7:16 am    Post subject: Reply with quote

Quote:
I don't think actual monetary compensation is necessary unless your water is off for longer than expected. Maybe a bottle of wine or something similar (local delicacy) to say "thank you for your understanding".


+1
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Normandie



Joined: 06 Jun 2006
Posts: 1670
Location: France - southern Manche (50)

PostPosted: Mon May 11, 2015 7:56 am    Post subject: Re: no water...do we compensate Reply with quote

aasta wrote:
But do we offer guests a compensation of some sort for the inconvenience...??

What do your Ts&Cs say? Ours say that no compensation or refunds for 'stuff' outside our control but I guess well water is a bit more 'responsibility of the owner' than town water supplies being cut off or having low pressure.

I'd wait and see before offering compensation. As others have said, you've been proactive and you'll know more when the electrician has visited. If it's good news, take the news over with a bottle of wine or similar to say thank you for your understanding. Whatever the news, keep them informed. If the problem goes on, you might need to find a kind neighbour or similar who will allow your guests to shower if that's possible.

Hope all is resolved and back to normal this morning. Smile
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aasta



Joined: 31 Aug 2009
Posts: 798
Location: Pe da Serra, Portugal

PostPosted: Mon May 11, 2015 11:24 am    Post subject: Reply with quote

Thanks for your input...situations like this make me very nervous...our T&C does state that we are not responsible for "acts of God"!! (Now that might be considered a bit blasphmeous by some ....so better change wording!!!!)
Anyways electrician was here at 8.30 and we need a new pump. We should have water again by late this afternoon. Everyone was cheerful at breakfast....and relieved when told water would be back...
Will put a bottle of wine in each room with a "thank-you for understanding" note.....
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Marta West



Joined: 05 Aug 2014
Posts: 22
Location: Povoa de varzim

PostPosted: Sun May 17, 2015 8:58 am    Post subject: Reply with quote

Guest usually are very understanding of things you can´t control.

Nice bottle of wine and a cake for tea will do the trick Smile
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