Flipkey - Security deposit - Urgent help required please

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
brendan
Posts: 678
Joined: Tue Dec 16, 2008 4:04 pm

Flipkey - Security deposit - Urgent help required please

Post by brendan »

We checked in our first guests from Flipkey yesterday. When I checked on Flipkey's website the payment is pending.

I asked the guests to pay a security deposit which they duly did. Now I've had an e mail from the guest saying that they've already paid it and could they have their cash back (nicely).

Have I made a booboo? I checked my listing and I state that there is a security deposit so is it the case that Flipkey have taken that?

Can someone enlighten me?
Sam V
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Joined: Fri Nov 20, 2009 1:45 pm
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
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Post by Sam V »

I've only had one Flipkey booking to date, last month, and yes Flipkey did handle the deposit. Payment for the booking was transferred to my account. via PayPal a few days after guests arrival. That for me was the easy part of the booking, the hard part was trying to get all the pages, PDF attachments of T&Cs, Arrival details map, etc. to the guests and an address from them to post a key!
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brendan
Posts: 678
Joined: Tue Dec 16, 2008 4:04 pm

Post by brendan »

Brill....thanks for the fast reply. I'll hotfoot it over there and give them their money back!
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