Hi
Had a reservation through OD on Saturday, accepted and sent payment details. Haven't yet had a response or payment. Mailed them from personal email, which I said I would and told them to check their junk mail too. Have contacted them through OD too. Booking is for a week away. Don't know what to do. Their personal circumstances are, maybe ill and that's why they haven't replied. How long should I leave it before I cancel the reservation?
Reservation through OD but no reply from guest
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- Posts: 49
- Joined: Sun May 10, 2015 6:24 am
- Location: Derbyshire
Reservation through OD but no reply from guest
First foray into this malarky
https://www.facebook.com/StayAtStemples/
https://www.facebook.com/StayAtStemples/
This begs the question: What's the difference nowadays ( ) between an enquiry and a booking?
Of course, it could just mean that the guests are not used to doing anything with any great urgency. I do have some like that - they seem oblivious to the fact that I might have other enquiries for the same dates.
Of course, it could just mean that the guests are not used to doing anything with any great urgency. I do have some like that - they seem oblivious to the fact that I might have other enquiries for the same dates.
I must agree with Newtimber; if you want to use OD in the future you will have to sign up to on-line payments - sooner than you might think or you'll be dropped.newtimber wrote:This is the main problem of using alternative payments.
If you are going to continue to use OD, then you need to sign up to HA payments as then the guest has to give a credit card to make a reservation and as soon as you accept their booking, the money is taken from their card.
"Write something, even if it's just a suicide note"
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
Real name: Steve
Gender: Male
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
Real name: Steve
Gender: Male
Re: Reservation through OD but no reply from guest
Give them a deadline - "payment within 24-hours or the dates go back on general sale".Wirksworth13 wrote:Hi
Had a reservation through OD on Saturday, accepted and sent payment details. Haven't yet had a response or payment. Mailed them from personal email, which I said I would and told them to check their junk mail too. Have contacted them through OD too. Booking is for a week away. Don't know what to do. Their personal circumstances are, maybe ill and that's why they haven't replied. How long should I leave it before I cancel the reservation?
"Write something, even if it's just a suicide note"
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
Real name: Steve
Gender: Male
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
Real name: Steve
Gender: Male
I never mark dates out as booked until I get my hot little hands on the money, so if another enquiry comes your way for that week tell the new enquirer that you have a provisional reservation but will revert to them shortly, give the original enquirer a very rapid deadline and if they do not come up with the goods go back to enquiry number two with a clear conscience.
I think OD blocks out the calendar as soon as you accept the booking request. The only way to free the dates is to cancel the booking - which OD will no doubt penalise you for if you don't give the guest plenty of time to pay.Casscat wrote:I never mark dates out as booked until I get my hot little hands on the money, so if another enquiry comes your way for that week tell the new enquirer that you have a provisional reservation but will revert to them shortly, give the original enquirer a very rapid deadline and if they do not come up with the goods go back to enquiry number two with a clear conscience.
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- Posts: 49
- Joined: Sun May 10, 2015 6:24 am
- Location: Derbyshire
It's not a commission listing, but it blocked it out on the calendar as soon as I accepted it.
All worked out in the end as we received a reply and payment last night. Thank you everyone for your replies.
All worked out in the end as we received a reply and payment last night. Thank you everyone for your replies.
First foray into this malarky
https://www.facebook.com/StayAtStemples/
https://www.facebook.com/StayAtStemples/