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Hotelrunner

 
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visitslovenija



Joined: 01 Dec 2008
Posts: 198
Location: Slovenia

PostPosted: Fri Sep 11, 2015 11:50 am    Post subject: Hotelrunner Reply with quote

Always on the look-out for ways to simplify bookings and payment handling and stumbled across this lot
http://hotelrunner.com/en/features

All looks very happy clappy & wonderful - so where's the catch?

Has anybody got experience of using them?

I know it is targeted at hotels, but don't see why it couldn't be used for rental apartments.

Credit card payments: tick
Channel Manager: tick
Low fees: tick - even suggests the basic package is free

Am a bit suspicious though.....

Ralph

www.visitslovenia.co
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e-richard



Joined: 17 Oct 2004
Posts: 4875
Location: Algarve, Portugal

PostPosted: Fri Sep 11, 2015 1:48 pm    Post subject: Reply with quote

Looks competent and I'm sure that if your business model is very similar to selling hotel rooms, then it will probably be eminently suitable and its channel management is excellent.
BUT:
Try setting up short breaks starting on Fri or Mon only. Is it suitable for agencies who are also paying owners based on complex formulae? etc.
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PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
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visitslovenija



Joined: 01 Dec 2008
Posts: 198
Location: Slovenia

PostPosted: Sat Sep 12, 2015 8:16 am    Post subject: Reply with quote

Well, since it was 'free' I thought I'd give it a whirl just to see.

No surprise, that to do anything useful, you have to subscribe to add-ons for something like $20 a month - each. All the clever stuff, like channel manager and on-line payments are extra.

I also could not find any info on how it handles my money, which is a little concerning. And the registered office I see is in Turkey.

Think I'll give it a miss then.
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Martin79



Joined: 29 Jul 2013
Posts: 2
Location: Pian di ScÚ - Italy

PostPosted: Mon Oct 19, 2015 10:32 pm    Post subject: Reply with quote

Hello,

I recently contacted Hotelrunner, due i tried the booking engine and channel manager(and love it)

No one booking engine "Manage" your money, simply they give to the client the method to pay you ( Paypal, your bank coordinates, and even credit card processed by a gateway, unfortunately only Turkish bank gateway Sad )

One big point to Hotelrunner that they are among the favorite channels manager of Booking dot com (saw in the list partner), so it's important to me (for a question of security).

Some big hotel in Instanbul have his reservation system.

No one in this site has tried or is using this system?
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PortugalGuy



Joined: 10 Sep 2015
Posts: 38

PostPosted: Tue Oct 20, 2015 11:46 am    Post subject: Reply with quote

this world is sooo small ahahah
i just received a email from them

it says free a lot of stuff
but i didnt conviced me
that's i i came here to read more
doesnt look like many of you tried this website
i think im going to miss this one

I just need stripe to be available in portugal for the payment by card gets cheaper
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Codliveroil



Joined: 09 Jan 2015
Posts: 123
Location: Algarve

PostPosted: Wed Aug 17, 2016 4:01 pm    Post subject: Reply with quote

For what it's worth, just received an email promising no cancellations and money at time of booking.

Moreover and very prominently they claim to have their office in Wilmington Delaware USA which we all know you can buy an office address there over the internet. So they are still in Turkey I guess.

I didn't waste my time delving any further, any one out there using them?

Partner with Booking.com? er no thank you!
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