Oh help...what do I do!

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
Margarita
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Post by Margarita »

UPDATE

Oh my goodness - Airbnb have been fab!

I called up and explained the situation. They said that whilst this does not fall under their extenuating circumstances policy, in light of the concerns of potential use of the Cottage, on this occasion they will allow the reservation to be cancelled with no penalty to our Superhost status. They will not mark our advert with the cancellation and the dates will be available again for us to book another guest (usually they would keep the dates blocked as a penalty).

Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).

I asked what I should tell the guest and Airbnb said, whatever we like!

I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.
Sam V
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Post by Sam V »

So he won't be coming after all.
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Zingara
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Post by Zingara »

Cancelled due to his 'property' being unsuitable? :oops:
Bunny
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Post by Bunny »

Margarita wrote: Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).

I asked what I should tell the guest and Airbnb said, whatever we like!

I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.
Good result for peace of mind. I don't think you need to reply to the guest at all. If Airbnb are going to contact him, he will get his answer from them soon enough.
Margarita
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Post by Margarita »

Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.
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kevsboredagain
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Post by kevsboredagain »

Sam V wrote:So he won't be coming after all.
That would have been a flop of a porn movie then :lol:
Bunny
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Post by Bunny »

Margarita wrote:Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.
Let's hope Airbnb stick to the same reason then. Oops.
gozokerry
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Post by gozokerry »

I suppose he is very deflated now...
Kerry

As Hamlet said ;-"There is nothing either good or bad, but thinking makes it so"
ManxRed1
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Post by ManxRed1 »

Let's hope AirBnB send him a stiff reply.
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PW in Polemi
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Post by PW in Polemi »

You lot deserve a good spanking for being so flippant!!! :lol: :lol: :lol:
Dogs have masters. Cats have slaves!
GillianF
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Post by GillianF »

Where and when can I get my spanking please?
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PW in Polemi
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Post by PW in Polemi »

Google it!!!!! :lol: :lol: :lol: :lol:
Dogs have masters. Cats have slaves!
gardenboy
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Post by gardenboy »

I had this a few years ago but the booker was upfront about what he wanted to do. It was quite tempting to double the tariff but I declined, just not worth the hassle and I clean the pool so no way was I going to take on the booking at normal rates.
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