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Homeaway chargeback

 
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july



Joined: 15 Jul 2011
Posts: 71

PostPosted: Fri Sep 18, 2015 7:15 am    Post subject: Homeaway chargeback Reply with quote

Customer cancelled booking at short notice and done a credit card chargeback with home away!

Has anyone else experienced this?
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newtimber



Joined: 24 Nov 2012
Posts: 1616
Location: Brighton

PostPosted: Fri Sep 18, 2015 7:41 am    Post subject: Reply with quote

No; this is one of the reasons we don't use HA payments. Did you read at Yapstone's charges and terms and conditions when you signed up? Other have had problems. Good luck!
https://community.homeaway.com/thread/23619
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apexblue



Joined: 10 Sep 2008
Posts: 2123
Location: UK

PostPosted: Fri Sep 18, 2015 9:11 am    Post subject: Reply with quote

Judy, what are your HA terms? Have these been overridden?
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july



Joined: 15 Jul 2011
Posts: 71

PostPosted: Tue Sep 22, 2015 6:51 pm    Post subject: Reply with quote

So far communication with home away surprisingly good!! I will keep you posted of the outcome. Thanks for all your help:)
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baringa



Joined: 02 Sep 2012
Posts: 58
Location: Lot, SW France

PostPosted: Mon Sep 28, 2015 9:12 am    Post subject: Reply with quote

Because I prefer to pay the HA commission than the flat fee for advertising, I readvertised this year with them, had a client book and pay through the system, then cancel. In order to refund the client, despite the fact the money didn't reach me or my bank, I had to complete the Yapstone SEPA direct debit mandate which I could only do as a recurrent and not one-off payment!!! After several fruitless arguments with them and HA, to preserve the good opinion of the client, I did this and the payment was refunded but I now have to undo it for my own peace of mind, and exit the online payment system.
It's a very dodgy arrangement as others have pointed out.
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b_javea



Joined: 20 Feb 2011
Posts: 44
Location: Javea, Spain

PostPosted: Fri Oct 28, 2016 11:46 am    Post subject: Reply with quote

july wrote:
So far communication with home away surprisingly good!! I will keep you posted of the outcome. Thanks for all your help:)


What happened in the end?
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Natalie86



Joined: 07 Nov 2016
Posts: 1

PostPosted: Thu Nov 10, 2016 10:03 am    Post subject: Reply with quote

b_javea wrote:
july wrote:
So far communication with home away surprisingly good!! I will keep you posted of the outcome. Thanks for all your help:)


What happened in the end?

Yeah, I am also very curious about the final outcome. July please give us an update on your situation! Smile
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