Lay My Hat home page Lay My Hat Forum
The forum for holiday rental owners


 
  FAQFAQ    SearchSearch    MemberlistMemberlist   UsergroupsUsergroups    RegisterRegister  
  ProfileProfile    Log in to check your private messagesLog in to check your private messages    Log inLog in 

Holiday Lettings withholding payment...

 
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Rental listing sites
View previous topic :: View next topic  
Author Message
bobbie diamonds



Joined: 10 May 2016
Posts: 10
Location: Norfolk

PostPosted: Sun Oct 01, 2017 5:55 pm    Post subject: Holiday Lettings withholding payment... Reply with quote

Anyone else experience Holiday Lettings withholding payment until my guest tells them they're at my property, just because I've taken my property off their website? What if the guest forgets and cant be bothered to get back to them?
Is it me or are Holiday Lettings very awkward towards the host?
Back to top
View user's profile Send private message
Zingara



Joined: 09 Apr 2013
Posts: 584
Location: Antibes, PACA

PostPosted: Mon Oct 02, 2017 7:36 am    Post subject: Reply with quote

I suppose that it might be assumed that, if the property's no longer on the website, that it's no longer 'available' , for whatever reason?

If , when the renter arrives, there's no property for them to stay in, their money will be 'protected', one assumes.

If I were about to stay at your property, and it was no longer on the site I'd booked through, I might be concerned?

Can you contact your prospective renters to let them know why it's no longer visible, and reassure them?... it doesn't alter HL's refusal to pay until they arrive....but I can understand why they're doing it...
Back to top
View user's profile Send private message
bobbie diamonds



Joined: 10 May 2016
Posts: 10
Location: Norfolk

PostPosted: Mon Oct 02, 2017 5:45 pm    Post subject: Reply with quote

I'll talk to them when they arrive. It's just a bit awkward to ask them to remember to contact HL in order get my money.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Rental listing sites
All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group