Quite upset with the way Holiday Lettings have treated me I have decided to take my property of their website. Yesterday I had 2 bookings, 1 from Holiday Lettings and 1 from AirBnB, for the same weekend. I believe this happened because both their calendars only refresh 2 times a day so 1 calendar did not see the other had a booking because it hadn't refreshed in time, hence the double booking. I called Holiday Lettings to cancel the booking but they said they can but with a penalty fee... £120!!!!!!! I couldn't believe what I was hearing!! They would not have lost out that much with the cancellation so why would they charge me so much??? When I asked they just told me it was part of their T's & C's and there was nothing they could do about it. AirBnB on the other hand couldn't be more acommodating. They cancelled the booking with no issues or penalties. I couldn't be happier with their customer service. Holiday Lettings were trying to rip me off for an issue that wasn't of my making. AirBnB on the other hand seem to deal with problems on a case by case basis regardless of their own terms and conditions, which is how it should be. Holiday Lettings couldn't care less about my issue, they didn't want to know.
Thank you AirBnB and good ridance to Holiday Lettings!!!!!!
Holiday Lettings (Trip Advisor) RANT!!!
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- Posts: 12
- Joined: Tue May 10, 2016 5:24 pm
- Location: Norfolk
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- Posts: 12
- Joined: Tue May 10, 2016 5:24 pm
- Location: Norfolk
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- Posts: 12
- Joined: Tue May 10, 2016 5:24 pm
- Location: Norfolk
+1kyreniagirl wrote:I want to know who is trying to book before I accept.
Web: https://yofftoo.com/property/esmes-cottage
Twitter/Facebook/Instagram: @esmescottage
Twitter/Facebook/Instagram: @esmescottage
I became aware of Holiday Lettings expensive cancellation fees when some building work took far longer than anticipated in Jan 2016. In the end the guests kindly agreed to postpone their visit without going through HL.
Personally I wouldn't risk Instant Book on more than one site..
At the moment I am trying out having it enabled on AirBnB
Personally I wouldn't risk Instant Book on more than one site..
At the moment I am trying out having it enabled on AirBnB