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HomeAway: How to respond to an enquiry.
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COYS



Joined: 06 Jun 2015
Posts: 745
Location: Greek Islands

PostPosted: Thu Feb 01, 2018 4:50 pm    Post subject: Reply with quote

bornintheuk wrote:
Mouse wrote:
Just had a call form OD about the fact I haven't renewed my subscription advert.
One gem of information he passed on to me was that I would see a dramatic improvement in enquiries if I went pay as you go. Rolling Eyes

I'm still undecided on trying that but I'm definately not paying a subscription.

Mousie
x


And you believe them ! Once everyone is on commission then where will you find yourself on searches. Rated by highest price first to maximise commission on a percentage basis ?
Cheaper to shoot yourself in the foot Confused


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Mouse



Joined: 20 Jun 2006
Posts: 7162
Location: Balearics

PostPosted: Fri Feb 02, 2018 12:37 pm    Post subject: Reply with quote

bornintheuk wrote:
Mouse wrote:
Just had a call form OD about the fact I haven't renewed my subscription advert.
One gem of information he passed on to me was that I would see a dramatic improvement in enquiries if I went pay as you go. Rolling Eyes

I'm still undecided on trying that but I'm definately not paying a subscription.

Mousie
x


And you believe them ! Once everyone is on commission then where will you find yourself on searches. Rated by highest price first to maximise commission on a percentage basis ?
Cheaper to shoot yourself in the foot Confused


No I didn't believe them, hence the rolling eyes emoticon.
As I explained to him; our catagory of 4 beds, pool, wifi and a/c is now very small, so even if I'm last I am on page 3. I wouod imagine most people searching would manage to look at 3 pages. Yet still my stats are appalling.

The only reason I'm contemplating going on commission is because it gives me a presence for previous viewers of my advert and my reviews will show.

Mousie
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Quiterio



Joined: 30 Dec 2015
Posts: 66
Location: Cadiz Province, Spain

PostPosted: Sat Feb 03, 2018 3:22 pm    Post subject: Reply with quote

I've renewed with HA (too nervous to give them up!) and had one instant booking, followed by an unbooking once the guest and I had a conversation whereby he realised the accommodation wouldn't suit him after all - which resulted in a bit of a scramble to get him a refund. No other enquiries yet this year.

By complete contrast, I've also joined Spain Holidays, and have already had several enquiries and one booking. And what a relief to be able to do business the 'old' way! Spain Holiday also have a shedload of support info which you can incorporate into your website. Really good!
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sarahk



Joined: 21 Mar 2017
Posts: 36
Location: Sardinia-Italy

PostPosted: Sat Feb 03, 2018 4:12 pm    Post subject: Reply with quote

I think it's easier if you find a specific channel to advertise your property (in your case a website for holiday houses ONLY in Spain) .. The problem is that giants like HA or OD guarantee an international visibility that other smaller and local sites do not have, and this is the reason why they are more and more arrogant.
In my opinion it's always better to act on several fronts: even a simple free ad on a classified free website (eg.Kijiji, OLX,etc) can give a lot of enquiries and some bookings!
Sarah
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delilah



Joined: 14 Jan 2013
Posts: 102
Location: mersea island, essex

PostPosted: Wed Feb 07, 2018 8:20 pm    Post subject: home away owners direct Reply with quote

I spoke to them last week (getting confused guests and me too re whether booked or not, and if I reply by text guest doesn't come back quick enough so booking expires and they get a cancelled message from the site...yes, the sound you hear is grinding teeth to tiny stumps).
They tell me that everyone now has to pay online via them, no other options. But, its different depending who picks the phone up when I ring them.
Tricky, as I have been with OD for 5 years, do get some bookings via my own website and from dog friendly sites, but most of my bookings come from OD/Homeaway, and I am still getting lots of enquiries and bookings.
I see one of you has suggested other free sites. If anyone has a recommendation for another platform, or how simply owners are working for them, would be good thanks
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