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Trip Advisor No interest or Bookings

 
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cambills



Joined: 03 Sep 2016
Posts: 11
Location: New Mills High Peak

PostPosted: Tue Jan 02, 2018 4:27 pm    Post subject: Trip Advisor No interest or Bookings Reply with quote

Hi does anyone know why my bookings via Trip Advisor might have stopped? I am listed on their site and with OD and Airb&b and with the latter 2 agencies my bookings have stayed pretty constant but on TA, despite having 28 or so 5 star reviews I have had no enquiry now for around 10 months. A number of the reviews have come from guests who booked via other sites as you can request reviews via TA even if the guest booked elsewhere. Would they be penalising me for obviously using other agencies? It is annoying as all my first few months bookings came from TA (I have only been up and running since October 2016). My response and acceptance rates are good so I cannot understand why their bookings have completely dried up. Any thoughts? Thanks
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Cymraes



Joined: 07 Jul 2015
Posts: 341
Location: North Wales

PostPosted: Tue Jan 02, 2018 4:55 pm    Post subject: Re: Trip Advisor No interest or Bookings Reply with quote

cambills wrote:
Hi does anyone know why my bookings via Trip Advisor might have stopped? I am listed on their site and with OD and Airb&b and with the latter 2 agencies my bookings have stayed pretty constant but on TA, despite having 28 or so 5 star reviews I have had no enquiry now for around 10 months. A number of the reviews have come from guests who booked via other sites as you can request reviews via TA even if the guest booked elsewhere. Would they be penalising me for obviously using other agencies? It is annoying as all my first few months bookings came from TA (I have only been up and running since October 2016). My response and acceptance rates are good so I cannot understand why their bookings have completely dried up. Any thoughts? Thanks


Mine have too. I'm on the commission model so I guess they are baulking at the additional 200 fees TA add to my quote. Who can blame them. I would never book via TA.

Luckily most seem to have no problem finding me direct
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kyreniagirl



Joined: 05 Jan 2010
Posts: 2337

PostPosted: Tue Jan 02, 2018 6:39 pm    Post subject: Reply with quote

Mine have dried up too - we experimented & went on subscription but they want 600.00 to renew so we are going back on commission. I only stay on there to keep my reviews.
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e-richard



Joined: 17 Oct 2004
Posts: 4930
Location: Algarve, Portugal

PostPosted: Tue Jan 02, 2018 9:01 pm    Post subject: Reply with quote

Nothing for 6 months, then TWO 2 week peak enquiries today, replied, deposits paid and booked.

There's nothing so weird as OTAs Shocked
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PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
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declanja



Joined: 27 Mar 2008
Posts: 508
Location: Nice France

PostPosted: Wed Jan 03, 2018 10:01 am    Post subject: Reply with quote

I always had enquires and some bookings from TA. But 2017 was very poor with no bookings and very few inquires.
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Giraffe



Joined: 26 Jun 2016
Posts: 372
Location: Cornwall, England

PostPosted: Wed Jan 03, 2018 11:10 am    Post subject: Reply with quote

Started off well with TA 3 years ago. Downhill now though. Only 1 booking last year, ditto this year. I'm on commission with TA.
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Blanche



Joined: 05 Mar 2009
Posts: 269
Location: Cormatin, Sone-et-Loire, Burgundy

PostPosted: Wed Jan 03, 2018 11:38 am    Post subject: Reply with quote

If I ever get an enquiry through TA, which is very rarely, I always find some crytic way for the prospective giters to find me through our own website. Anyway I think people are getting more savvy about TA, realising how much extra they have to pay to book through them, and just look at the reviews.
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russellt



Joined: 09 Dec 2014
Posts: 345
Location: Ivybridge, Devon, UK

PostPosted: Mon Jan 08, 2018 9:07 am    Post subject: Reply with quote

Occasional enquiries from TA. Beware: The occupancy info is ALWAYS wrong. This weekend's enquiry was for 5 adults. It turned out to be be 2 adults and 4 children(over-occupancy).

I can't imagine how their Instant Book service can work well, but have no intention of clicking the button to find out.
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An owner community-led, direct booking alternative to the OTA: https://www.holidayviewsdirect.com , Sign-up and get involved!
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Stewart



Joined: 11 Jun 2011
Posts: 85
Location: Fife, Scotland

PostPosted: Fri Feb 09, 2018 8:57 am    Post subject: TA RIP Reply with quote

HL accounted for 25% of bookings five or so years ago. The absorption into TA marked a rapid decline. Stayed with them for the precious five star rating (commission by this time). Only one booking through them last year which has happened to be our best yet (only 220 days in sunny Scotland but higher revenue)

Decided that the value of their stars is negligible and switched off the listing in December.

Looks like the combination of our own site and AirBnB (10 to 15% of revenue looks likely) will make this year better than last.

Does this market really need an out of touch and expensive TA anymore?
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beamish



Joined: 04 May 2016
Posts: 5
Location: Los Cristianos, Tenerife

PostPosted: Fri Feb 09, 2018 12:12 pm    Post subject: Reply with quote

Been with them for 2 years - only one booking
Eventually I de-listed from them and they associated websites.
A complete waste of time for me

Web: https://canaryholidays.co.uk
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FelicityA



Joined: 05 Nov 2010
Posts: 2802
Location: Cotswolds

PostPosted: Sat Feb 10, 2018 10:38 am    Post subject: Reply with quote

I still get the odd enquiry but mostly I get people to my own website who have seen my cottage on TripAdvisor and remark on the reviews (which is how I know, as mostly people forget where they found you).

Today, though, I get an enquiry for 13 nights and therefore with an incorrect quote. Laughably, TA tell me what I will 'earn' (of course considerably less), but I don't use their payment system so that figure is incorrect. The figure to the guest is also incorrect, as I charge for a full week Saturday to Saturday. Previously, I am pretty sure the guest would have been warned if they inputted dates which did not tie in with my changeover day. They would be told it was not possible?


Perhaps that might have then sent them away, not investigating further.....so maybe this is a GOOD thing? But I hate having to tell someone that their quote is incorrect, in the wrong direction. I have replied on TA and also to the guest's own email address, explaining, and await a reply, hoping they will be happy with a quote for the full period.
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Mmmbobby



Joined: 07 Dec 2017
Posts: 5

PostPosted: Sat Feb 10, 2018 1:21 pm    Post subject: Reply with quote

Lots looking, no one booking!
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