vacancesthezan wrote:
Hi AngloDutch
I spent 2 hours on a live chat with the call centre and they refused to see that there was any problem with the system. Plus numerous hours trying to make the system do want it did previously!
Historically we only quoted rates at a weekly price and this together with a changeover day of Saturday was sufficient Now all has changed
There is another (equally worrying) change. Prior to this HA have shown rates in sterling (along with euro, dollar etc) on their site however it has been made clear to the potential renter that this is only an indication and when it came to the actual quote it was shown in euros (if this was the currency used on the advert).
After this recent "improvement" this has all changed. Now ONLY sterling is shown at a conversion rate decided by HA. Even quotes only show sterling. Anyone booking a property would rightly assume that this was the price they were paying (whether on commission of sub)
But of course it isnt!
We would question whether this was actually legal! It is false advertising to offer something for sale (or rent) at one price and then actually charge a totally different price.
We tried to point this out on the live chat but the line "mysteriously" went dead! We will try and send an email on this matter tomorrow to see if this gets any response. We are not optimistic though as HA will not want to admit they are wrong.
VT
Hi VT,
I have checked what has happened to the former VR/HA call centre which used to be in Texas, and it seems that it has also been outsourced, and gone to Jamaica (I have no idea if any of the helpful and experienced non-level 1 staff in the USA moved with it, probably not).
So, the only way to get through to OD/HA about a problem like this now is via Trustpilot and FB (I would state that you have already been in contact with the call centre where you were eventually disconnected).
I will also post on Trustpilot about this as well. If there are more complaints on there (about the calendar, there are enough general complaints already!) then they will hopefully take this seriously and realize that there is a problem.
I did not notice about the currencies, only saw of course that the dropdown to alter currencies (which used to be at top right on your listing's rate tables) disappeared with the former rate table.
Further to this, I have just checked our VR listing and dashboard (yesterday, I only checked the dashboard). This is interesting:
The dashboard, as I said, still shows the old rate tables (still with the ability to add the 'do not apply weekend rates to stays of x').
But our VR listing on the site has now the same layout as OD, with the same new calendar, no currency alteration possible (rates are defaulted and fixed to USD, although our rates are in Euros).
So, OD seems to have a different dashboard now set up for rates....
Can those LMHers with a listing originally created on HA check their listing and check separately the rates layout on their dashboard, and please report if the setup is as OD (new calendar with nightly rates/former rate table now gone from dashboard), or as on VR (new calendar with nightly rates/former rate table STILL SHOWING in dashboard)?
It can also be that listings on each site show either of these rate set usp, and whether you are on subscription or commission could be a factor as to how the layout is as well.
Again, everyone with listings on an HA site with the new calendar needs to test their rates before instant bookings start coming in with quote totals that some of you may not be too happy with….