OD automated emails for payment

OTA = Online Travel Agency, which means those sites that sell the booking and take the payment for you.
Sam V
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Joined: Fri Nov 20, 2009 1:45 pm
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
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OD automated emails for payment

Post by Sam V »

I just received an email from an OD enquiry. She was confused we hadn’t actually agreed a booking.

I had a look back over the conversation and she had actually enquired last year (May) for dates for this July/ August, but no booking came if it. Now it appears OD have sent an automated email to request her first payment!
TA lurkers walk among us; the LMH Walking Dead

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AndrewH
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Post by AndrewH »

In my experience OD are inclined to make basic mistakes like that. I put it down to insufficient staff training due to a rapid staff turnover, but I am just guessing. For example misspelling of a guest's email address (in the days when that was published).
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