Lay My Hat home page Lay My Hat Forum
The forum for holiday rental owners


 
  FAQFAQ    SearchSearch    MemberlistMemberlist   UsergroupsUsergroups    RegisterRegister  
  ProfileProfile    Log in to check your private messagesLog in to check your private messages    Log inLog in 

guest asking for discount after booking

 
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Managing your guests
View previous topic :: View next topic  
Author Message
pachypach



Joined: 03 Feb 2014
Posts: 54
Location: France

PostPosted: Tue Jun 19, 2018 7:19 pm    Post subject: guest asking for discount after booking Reply with quote

We have guests who are coming in our gite in 2 weeks.
They booked 3 months ago, and at the time I gave them a small 5% discount.
They have now said instead of 5, there will be 4 people coming, and is there any chance of having a reduction...
Our gite sleeps up to 8, and prices are competitive.
I am not prepared to offer any money off.
How to I word this (nicely!) to them?
_________________
http://www.lederan.com/
Back to top
View user's profile Send private message Visit poster's website
GillianF



Joined: 20 Aug 2012
Posts: 803
Location: Dordogne

PostPosted: Wed Jun 20, 2018 6:33 am    Post subject: Reply with quote

I presume they have paid in full by now.

In which case, I would just write back and say/remind them that you had agreed, at the time of booking, a 5% discount. I would point out you are sure your prices are competitive and that you are sorry but you cannot now offer them any further discount.
Back to top
View user's profile Send private message
pachypach



Joined: 03 Feb 2014
Posts: 54
Location: France

PostPosted: Wed Jun 20, 2018 7:01 am    Post subject: Reply with quote

Thanks, will do something along those lines Smile
_________________
http://www.lederan.com/
Back to top
View user's profile Send private message Visit poster's website
aussiefrog



Joined: 10 Dec 2012
Posts: 405
Location: Languedoc, France

PostPosted: Wed Jun 20, 2018 11:18 am    Post subject: Reply with quote

You could also add that the price is for the whole property, not per person.
Back to top
View user's profile Send private message
petitbois



Joined: 20 Jun 2008
Posts: 347

PostPosted: Wed Jun 20, 2018 11:19 am    Post subject: Reply with quote

maybe give a more generous welcome pack
Back to top
View user's profile Send private message
Fleur



Joined: 25 Jan 2011
Posts: 433
Location: S.W. France

PostPosted: Wed Jun 20, 2018 1:31 pm    Post subject: Reply with quote

aussiefrog wrote:
You could also add that the price is for the whole property, not per person.


Exactly what I would say. And as others have mentioned, remind them that they have already been given the 5% discount.
_________________
Fleur
Back to top
View user's profile Send private message Visit poster's website
Ecosse



Joined: 29 May 2014
Posts: 802
Location: Saint Gervais les Bains, France

PostPosted: Wed Jun 20, 2018 2:44 pm    Post subject: Reply with quote

"Thank you for your enquiry, yes we can offer a further 5% discount. We can, however, only offer you 95% of the roof. I don't think it's due to rain too much that week so you may be okay. Kind regards, etc..."

Seriously, I have nothing to add to the advice already given, other than to perhaps point out that with one less person, they will find your gîte even more comfortable than they would have as a group of 5.
Back to top
View user's profile Send private message Visit poster's website
Fleur



Joined: 25 Jan 2011
Posts: 433
Location: S.W. France

PostPosted: Wed Jun 20, 2018 4:21 pm    Post subject: Reply with quote

I wouldn't give a more generous welcome pack. Guests probably will just think that's the norm.
_________________
Fleur
Back to top
View user's profile Send private message Visit poster's website
GillianF



Joined: 20 Aug 2012
Posts: 803
Location: Dordogne

PostPosted: Wed Jun 20, 2018 4:50 pm    Post subject: Reply with quote

Oh, how often I have wanted to reply along the lines of Ecosse's suggestions ……………….

And, no I wouldn't give them anything more in terms of welcome pack etc.

They have had a discount and it is down to them that one of their party has dropped out. I imagine it means four people are now sharing the cost of the one who dropped out and they are hoping to offset that by getting another discount. But, it's between them to sort it out and not pass it on to the owner.

They booked the property not individual beds.
Back to top
View user's profile Send private message
pachypach



Joined: 03 Feb 2014
Posts: 54
Location: France

PostPosted: Wed Jun 20, 2018 6:01 pm    Post subject: Reply with quote

Love your answer ecosse Wink
Our welcome pack is generous anyway...
I have ended up sending this;
Regarding the cost of the holiday, I am sorry we won’t be able to offer you a further discount (the price had already been discounted by £58 when you originally booked).
The prices advertised are per gite, sleeping up to 8 (and not dependant on the number of people staying).
We aim to be competitive on price, (our prices haven’t increased for 3 years), and I am sure once you are here, you will see how our gite compares very favourably with others.
_________________
http://www.lederan.com/
Back to top
View user's profile Send private message Visit poster's website
linda que linda



Joined: 24 Mar 2011
Posts: 336
Location: Zihuatanejo/Troncones/Buena Vista, Mexico

PostPosted: Thu Jun 21, 2018 2:35 am    Post subject: Reply with quote

Excellent suggestions; excellent reply.
_________________
Linda in USA/CRL in Mexico
http://www.facebook.com/LaCasaRosalinda
www.flipkey.com/troncones-vacation-rentals/p235649/
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Managing your guests
All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group