I am not keen on AirBnb however their customer service has just proved extremely good.
I accepted a booking request in haste, my mistake, then was worried about it..
The guest had a disability which meant my steep stairs and downstairs bathroom could have been a struggle .. or even dangerous
As Airbnb impose penalties if a host cancels I contacted them explaining my concern. They responded quickly and within hours cancelled the booking
Air Bnb come up trumps!
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- Posts: 707
- Joined: Thu Apr 04, 2013 3:50 pm
- Location: Newquay Cornwall
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