Air Bnb come up trumps!

OTA = Online Travel Agency, which means those sites that sell the booking and take the payment for you.
rosebud
Posts: 625
Joined: Wed Mar 14, 2012 5:24 pm
Location: Steyning, West Sussex

Air Bnb come up trumps!

Post by rosebud »

I am not keen on AirBnb however their customer service has just proved extremely good.

I accepted a booking request in haste, my mistake, then was worried about it..

The guest had a disability which meant my steep stairs and downstairs bathroom could have been a struggle .. or even dangerous

As Airbnb impose penalties if a host cancels I contacted them explaining my concern. They responded quickly and within hours cancelled the booking
Nigel Goodwin
Posts: 707
Joined: Thu Apr 04, 2013 3:50 pm
Location: Newquay Cornwall
Contact:

Post by Nigel Goodwin »

I have also been impressed when there is some kind of problem. I can actually get through and speak to somebody sensible within a few minutes. I think their service staff are based in ireland.
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