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Homeaway

 
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nichthewood



Joined: 28 Jun 2006
Posts: 173
Location: Vicq-sur Gartempe, La Vienne

PostPosted: Wed Sep 05, 2018 1:03 pm    Post subject: Homeaway Reply with quote

Anyone else had problems with Homeaway getting there money from them? My guest booked 12 mounts ago and paid the deposit to them. 8 weeks ago the same guest paid there balance. They arrived 2 days ago, all fine. Homeaway released there final payment yesterday together with an email telling me it was being paid into my account. Fine itís there this morning, but there deposit from 12 months ago is noware to be found. No email relating to it and no money. Contacted them this morning and spent 1hr on the phone trying to sort it out. Transferred to USA twice, dropped once and in the end told to ring back in 3 hrs because the USA staff werenít in yet. What a joke. Tried live chat and after 10 mins was told to contact customer service pay ....
was a shower. Canít believe they can get away, treating there clients like this. Iíve written to head office. Donít know what else to do. Theyíve got £150 on ours. Anyone else had this situation?
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