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Being seen on Tripadvisor

 
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kendalcottages



Joined: 27 Nov 2009
Posts: 2475
Location: Kendal, between the Lake District and the Dales

PostPosted: Tue Apr 16, 2019 1:39 pm    Post subject: Being seen on Tripadvisor Reply with quote

Anyone else having trouble with being seen on Tripadvisor?

We have a listing on there but when you search for available dates for our location, it returns results that do not include us (and that are not in our town, but some way outside, which is frustrating...)

I can't seem to find any way of actually contacting them via my login (maybe I'm missing something?) but did find an automated chatbot with the question "Why is my listing not showing on Tripadvisor..."

Clicking on this is met with the response:

Quote:
I'm afraid that we've spotted a bug on our system. We are working on fixing this at highest priority. Your listing is still published as normal on the rest of our rentals websites. We apologise for any inconvenience.


Problem is, I think it's been like this for quite a while now so I'm not at all confident that I have it marked as a high priority... anyone else having similar problems?
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Kendal Cottages, Kendal, Cumbria - between the Lake District & the Yorkshire Dales
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CSE



Joined: 06 Nov 2006
Posts: 4091
Location: Galicia

PostPosted: Tue Apr 16, 2019 2:10 pm    Post subject: Reply with quote

There are a lot of bugs on TA at present.
Destination expert badges on the forum are not showing, links to articles cannot be changed. Article showing that are out of date and more, it is a right mess.
So the bugs answer could well be correct.
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Never try to out-stubborn your guests.
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Ben McNevis



Joined: 15 May 2006
Posts: 840
Location: Scotland (for) The Brave

PostPosted: Fri Apr 19, 2019 8:43 am    Post subject: Reply with quote

I do remember a problem like that from long ago on TripAdvisor. Their system didn't understand geography too well. We worked around it, in the end, by moving our property to a different (nearby) location. If I remember it right, it didn't involve a move of the pin on the map, but it did involve a change of place name in the address. The difference was dramatic.
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Cheers, Ben
www . scotland-cottage.com www . scottish-cottage.com


Visiting Glenrothes? It's one of your Fife-a-day
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