HomeAway reviews - now only if you book through them

OTA = Online Travel Agency, which means those sites that sell the booking and take the payment for you.
b_javea
Posts: 57
Joined: Sun Feb 20, 2011 8:38 pm
Location: Javea, Spain

HomeAway reviews - now only if you book through them

Post by b_javea »

Some of my bookings come direct through HomeAway, but to avoid their fees (both ways) I try and direct some enquiries through our own site. Of course I can fill in the guest details, including email address, but a recent 'book direct' guest said they hadn't received the email to review, which I asked them to look out for. So I called them.... and I have now been told (today) that reviews will only be available to those that have booked online through HomeAway.... which really narrows down my opportunities for a good review.

Grrrrrrrrr. Always moving the goalposts!!!