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Booking.com - guest not answering our messages

 
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chaletgirl



Joined: 19 Aug 2013
Posts: 12
Location: slovenia + NorthLancashire

PostPosted: Wed Feb 12, 2020 2:45 pm    Post subject: Booking.com - guest not answering our messages Reply with quote

Help Please! We have a booking starting on Friday from B.Com
Because we are new to B.Com we don't yet get to see the credit card details of the guests and have to contact them with a link where they can pay us directly. This has been okay up to now with guests paying deposits and balances but this guest is not replying even after a couple of reminders that payment is due.
On our B.com console it states that we we are not yet authorised to see the credit card details but that these have been checked by B.Com.
My question is: has anyone experienced what happens If the guests continue to ignore our messages and then don't show up?
Thank you
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CSE



Joined: 06 Nov 2006
Posts: 4159
Location: Galicia

PostPosted: Wed Feb 12, 2020 6:07 pm    Post subject: Reply with quote

Personally we did not experience this. Never been blocked by Booking.
I would suggest you talk to the Booking, on the phone not via any electronic chat.
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Never try to out-stubborn your guests.
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