Sykes 'no refund' policy

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Mike&Chrissy
Posts: 30
Joined: Mon Sep 04, 2017 12:27 pm
Location: Selsey, West Sussex

Sykes 'no refund' policy

Post by Mike&Chrissy »

Hi,
I'd be very interested in others' experience. We have a guest due this weekend who obviously shouldn't come due to the travel/holiday ban. Sykes only offer re-booking. No refund if you can't rebook. How are you handling this?
Karen&John
Posts: 59
Joined: Sun Aug 13, 2017 6:50 pm
Location: Norfolk

Post by Karen&John »

We are with Norfolk cottages.
They have the same policy, if customer cancels - no refund (only re-book).

We have 2 bookings and both are probably waiting to see if we will cancel first

J&K
tiernsee
Posts: 10
Joined: Sun Aug 11, 2013 12:11 pm

Post by tiernsee »

We are with Sykes. We were contacted today by people who were staying in our cottage this week and because of the announcements decided to go home and wondered if they could be refunded for the part of the week they didn’t use. Thought about it saw what we had received for the booking, took the cleaning cost off and then told them we would refund 50% of what is left. Seemed the fairest thing in the circumstance and I realised Sykes would be unlikely to do anything
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apexblue
Posts: 2249
Joined: Wed Sep 10, 2008 6:58 pm
Location: UK

Post by apexblue »

Was Sykes sold it was for sale at 300 million
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....

The biggest mistake we make in life is thinking we have time.
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apexblue
Posts: 2249
Joined: Wed Sep 10, 2008 6:58 pm
Location: UK

Post by apexblue »

Sykes now refunding in full.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....

The biggest mistake we make in life is thinking we have time.
Tremewan
Posts: 65
Joined: Tue Jan 07, 2014 11:35 am
Location: Yorkshire Dales

Post by Tremewan »

apexblue wrote:Sykes now refunding in full.
They are not. As of Friday 27th March 2020 they are offering their customers two alternatives :

1) "Amend the dates of their stay at a property to an alternative date, with no administration fee to pay" or

2) "Request a credit to their customer account. The customer will then be able to use this to book a holiday at any property within the next 24 months. The full holiday amount will be credited to the customer's account including any commission and fees taken by us."
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