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Happy Days



Joined: 21 Feb 2017
Posts: 44
Location: France

PostPosted: Sun May 31, 2020 7:16 am    Post subject: Reviews Reply with quote

Just received a review on google.

The person that left the review never stayed at our Chambre DíHŰte.
Is there anything I can do to remove it or should I just ignore it.
We have been closed due to Covid 19

Would appreciate any advice.
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bornintheuk



Joined: 12 Jun 2011
Posts: 523
Location: Southern Charente

PostPosted: Sun May 31, 2020 7:58 am    Post subject: Reply with quote

If it was a good review leave it.
If it was a bad review, delete !
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Happy Days



Joined: 21 Feb 2017
Posts: 44
Location: France

PostPosted: Sun May 31, 2020 10:49 am    Post subject: Reply with quote

Hi,

It is on google where we have registered our B&B
We had 2 5 star reviews by people that had stayed with us.

This is 2 Star review with no words.

The person that registered this is unknown to us and has not stay with us.
I havenít been given a choice to delete it.
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bornintheuk



Joined: 12 Jun 2011
Posts: 523
Location: Southern Charente

PostPosted: Sun May 31, 2020 3:53 pm    Post subject: Reply with quote

You can flag the review as "inappropriate" to Google or you can answer the review to say "This person was not a guest of our B&B"
Or you can do both.
You can manage this via your google account.
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Happy Days



Joined: 21 Feb 2017
Posts: 44
Location: France

PostPosted: Sun May 31, 2020 7:06 pm    Post subject: Reply with quote

Thank you for your help,
I flagged it with google but the reply came back to say it would remain and I can post a Reply. They do not give a place where you can complain only tick ✅ a box .


I feel if I post a reply the person will be pleased that they have upset someone.
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hydroland2



Joined: 02 Mar 2016
Posts: 33

PostPosted: Mon Jun 01, 2020 9:58 pm    Post subject: Reply with quote

I also have one of these reviews. Three stars and I'm sure this person never stayed with us. It's an unusual name I think I'd remember and I can't find them anywhere in my records. I reported it to Google but they never got back to me. I'm thinking of replying and saying the guest never stayed. Strangely though this person's other reviews seem real.

I also discovered a few months ago that Google have listed our cottage as a 3 star hotel somewhere! I made this discovery when a guy turned up at 10:30 one evening asking for a room for the night as he'd found us on Google! I haven't been able to get that removed either. Rolling Eyes
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bornintheuk



Joined: 12 Jun 2011
Posts: 523
Location: Southern Charente

PostPosted: Tue Jun 02, 2020 8:06 am    Post subject: Reply with quote

Happy Days wrote:
Thank you for your help,
I flagged it with google but the reply came back to say it would remain and I can post a Reply. They do not give a place where you can complain only tick ✅ a box .


I feel if I post a reply the person will be pleased that they have upset someone.


maybe it was a genuine error ? If you reply maybe they will realise and remove the review themselves.
Have you upset someone with another B&B locally ?
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