Lay My Hat home page Lay My Hat Forum
The forum for holiday rental owners


 
  FAQFAQ    SearchSearch    MemberlistMemberlist   UsergroupsUsergroups    RegisterRegister  
  ProfileProfile    Log in to check your private messagesLog in to check your private messages    Log inLog in 

Homeaway chargeback

 
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Rental listing sites
View previous topic :: View next topic  
Author Message
b_javea



Joined: 20 Feb 2011
Posts: 57
Location: Javea, Spain

PostPosted: Sat Aug 01, 2020 3:09 pm    Post subject: Homeaway chargeback Reply with quote

Weíve just had an email from Holiday Rent Payments who (those that use HA) used to be the Homeaway payment provider until late last year (I think).

Anyway, they say a guest that had booked for 18 July at our villa has issued a chargeback via their credit card company saying ďno service was availableĒ. Thing is, they decided not to pay the final 50% balance back in April, saying they didnít want to travel anyway. I went into great detail exposing our t&cís (ďno refunds on cancellationsĒ) and that she would not get her deposit back. She seemed to accept this...

So now I have to provide proof to Holiday Rent Payment about why I dispute the chargeback.

Of course itís fairly clear cut - she cancelled the booking, not us, she could have stayed that week with no Spain (villa location) or uk restrictions (where guest lives).... and 3 months before their holiday she decided to cancel as there were a few elderly people in her group.

Now sheís trying the chargeback route.

Anyone had experience with this?

I feel as itís via a third party provider (or fourth party if you include homeaway) they will make little effort to fight this on my behalf......
Back to top
View user's profile Send private message
dixeady



Joined: 24 Sep 2019
Posts: 13
Location: Almunecar, Granada, Spain

PostPosted: Sat Aug 01, 2020 4:10 pm    Post subject: Reply with quote

HomeAway Strict Cancellation policy - quoted below.

'Holidaymakers who cancel at least 60 days before check-in will get back 100% of the amount that they've paid. If they cancel after that point, they will not get a refund'.

I don't understand why they didn't just get their money back, if they did the cancellation? Around April/May, I wrote to anyone booked for mid-summer (HA), coming from different countries to Spain, advising them to cancel and get a full refund (citing Covid), so that I could clear the calendar for local Spanish guests. In the end, it hasn't helped me much as even the Spanish are cancelling! But it should have been a straightforward process.
Back to top
View user's profile Send private message Visit poster's website
b_javea



Joined: 20 Feb 2011
Posts: 57
Location: Javea, Spain

PostPosted: Sat Aug 01, 2020 4:15 pm    Post subject: Reply with quote

dixeady wrote:
HomeAway Strict Cancellation policy - quoted below.

'Holidaymakers who cancel at least 60 days before check-in will get back 100% of the amount that they've paid. If they cancel after that point, they will not get a refund'.

I don't understand why they didn't just get their money back, if they did the cancellation? Around April/May, I wrote to anyone booked for mid-summer (HA), coming from different countries to Spain, advising them to cancel and get a full refund (citing Covid), so that I could clear the calendar for local Spanish guests. In the end, it hasn't helped me much as even the Spanish are cancelling! But it should have been a straightforward process.



Because thatís not my cancellation policy, thatís why.
Back to top
View user's profile Send private message
SPJ



Joined: 28 Dec 2015
Posts: 410
Location: Aquitaine

PostPosted: Sat Aug 01, 2020 6:40 pm    Post subject: Reply with quote

b_javea wrote:


Because thatís not my cancellation policy, thatís why.


In that case I think you will have to come off HomeAway. Or at least find ways of arranging bookings other than through their platform. Unfortunately these days they have the final say. That's what we sign up to, those of us who are still on it.
Back to top
View user's profile Send private message Visit poster's website
b_javea



Joined: 20 Feb 2011
Posts: 57
Location: Javea, Spain

PostPosted: Sat Aug 01, 2020 8:21 pm    Post subject: Reply with quote

SPJ wrote:
b_javea wrote:


Because thatís not my cancellation policy, thatís why.


In that case I think you will have to come off HomeAway. Or at least find ways of arranging bookings other than through their platform. Unfortunately these days they have the final say. That's what we sign up to, those of us who are still on it.


Yes I only use as a shop window and accept only a couple of bookings now a year from them. However, youíre missing the point.... Iím interested in anyone that has been through the chargeback with HomeAway....
Back to top
View user's profile Send private message
bornintheuk



Joined: 12 Jun 2011
Posts: 521
Location: Southern Charente

PostPosted: Sun Aug 02, 2020 9:17 am    Post subject: Reply with quote

I think you are missing the point.

Irrespective of your cancellation policies it clearly states on the HA website that " an owners cancellation policy should not be different to that of the HA site" - I paraphrase.

So in the fact that you advertise on their site you are breaking their rules, whether you like it or not.
_________________
What would Plato do ?
Back to top
View user's profile Send private message
Sunbeam



Joined: 10 Aug 2015
Posts: 142
Location: Spain

PostPosted: Mon Aug 03, 2020 8:19 am    Post subject: Reply with quote

From what I have understood from HomeAway - the owner sets the cancellation policy and any recommendation about an owner being flexible on their cancellation policy (due to covid) was a suggestion only.

HomeAway said they would reward owners who were flexible (with the equivalent of a five star rating to boost where they appear in ranking).
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Rental listing sites
All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group