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Invoicing guests for HA Booking

 
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Sam V



Joined: 20 Nov 2009
Posts: 1710
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Sun Aug 30, 2020 11:06 am    Post subject: Invoicing guests for HA Booking Reply with quote

I've not been in this situation before. Due to the pandemic I lost all my UK bookings for my villa but have been able to secure a few from EU guests via HA/AirBNB.

I have a Portuguese guest arriving on 6 September, he booked/paid via HomeAway and has asked me to invoice him with his VAT number. I have never been asked to supply an invoice, other than for the rare cancellation/insurance claim, in which case I referred them to their booking form produced by PIMS, which I use, which basically has all payment info, etc. or via Wave for payment of extra items, etc., which I cant do as there is no physical payment due.


I thought that as this guest's payments are all handled by HA and I don't receive anything from HA until the guest arrives or later, that he should get an invoice from them, but HA say that he can only get an invoice for the fees he has been charged by them and I should invoice him the payout amount I get from them as they are purely acting as the payment facilitator.

Then, if I do invoice him for the payout amount, would that be for the gross balance due to me from HA, before their fees/commission, or the net amount I actually receive? .... then I have to figure out how I format an invoice.

I hope I can get a clear answer asap as he is getting quite demanding for this invoice!
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