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Airbnb cleaning protocols

 
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newtimber



Joined: 24 Nov 2012
Posts: 1809
Location: Brighton

PostPosted: Thu Oct 15, 2020 1:34 pm    Post subject: Airbnb cleaning protocols Reply with quote

Airbnb now require owners to follow their cleaning protocols otherwise they'll remove your listing.

One wonders what the point of PASC etc producing their own cleaning guidelines and risk assessments if listing sites can just insist on their own cleaning guidelines being followed otherwise you won't get any bookings.
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Joanna



Joined: 23 Aug 2007
Posts: 1007
Location: Chester, North West England & Sidmouth, East Devon

PostPosted: Thu Oct 15, 2020 3:08 pm    Post subject: Reply with quote

I did the ABB cleaning test out of curiosity more than anything (we're on there but with all our dates blocked off by default). It was pretty basic and fairly easy if you've already done a risk assessment, etc. There could have been more options - I had to tick the box to say that we would wear masks when meeting guests because there wasn't a tick box for 'we never meet our guests'.

ABB are obviously not going to turn up on changeover day to check us out so it all seems a bit pointless - anyone can pass the test regardless of whether they're going to put the cleaning protocols into place or not.
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Jo

Joint owner of Baker's Cottage in Chester & Chandler's Cottage in Sidmouth
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newtimber



Joined: 24 Nov 2012
Posts: 1809
Location: Brighton

PostPosted: Thu Oct 15, 2020 6:01 pm    Post subject: Reply with quote

Joanna wrote:
I did the ABB cleaning test out of curiosity more than anything (we're on there but with all our dates blocked off by default). It was pretty basic and fairly easy if you've already done a risk assessment, etc. There could have been more options - I had to tick the box to say that we would wear masks when meeting guests because there wasn't a tick box for 'we never meet our guests'.



The trouble with it is it's so proscriptive - the first thing I have to agree is to "Wear a mask or face covering when interacting in person" It doesn't say that I have to wear a mask if I meet them indoors, so if I happen to see them coming out of their cottage, I have to ignore them or we both have to put on masks to say "Good Morning". And sometimes a maintenance man can only come to fix a problem after the cottage has been cleaned. Yes I spray the surfaces that they've touched, but according to the guidelines, this isn't acceptable because no-one can enter a room after it's been disinfected. And according to Airbnb, they advise at least 24 hours before you start cleaning or failing that at least 3 hours. This isn't going to work.
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AngloDutch



Joined: 11 Jul 2014
Posts: 720
Location: Netherlands

PostPosted: Sat Oct 17, 2020 11:56 am    Post subject: Reply with quote

We received an email last Thursday from ABB asking us to adhere to their social distancing procedures and to wear a mask when meeting guests. We had already agreed to commit to their COVID-19 cleaning procedures, so we agreed to the rest of their terms as well.

Yesterday we received a party via ABB (probably what is going to be one of our last bookings for a long while) and I expect ABB to ask the guests after they have departed, 'If the host or their representative interacted with you during your stay, did the person wear a facial covering?'

If ABB receive a few too many reports of masks not being worn, then there will be no doubt consequences for the host's listing/account.
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