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Guest mixed up checkout date - opninions appreciated
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squirrel



Joined: 22 Sep 2006
Posts: 64
Location: Kent UK

PostPosted: Sun Jun 17, 2007 9:02 am    Post subject: Reply with quote

Last year we had a situation where I received a phone call, on a Saturday, from a travel agent confirming a booking for a Dutch party for the next Saturday. Great I thought. A few hours later said Dutch guests arrived, panic ensued though managed not to show it. When I looked at the booking notes the agent had put in the end date as the arrival date so was not my fault as I though I had taken the message wrong.

Fortunately I had a vacancy, so after a bit more paperwork and a few frantic phone calls whilst trying to look calm and collected, I was able to accommodate this family. They were a lovely family and eternally grateful. I dread to think what would have been the outcome had I not had a vacancy.

My good deed paid off, they gave me a gift, and they have booked again for this year.
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Squirrel
Always expect the unexpected
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Big Sis..



Joined: 19 Feb 2007
Posts: 8087
Location: Torrevieja and Norfolk

PostPosted: Sun Jun 17, 2007 9:04 am    Post subject: Reply with quote

Quote:
My good deed paid off, they gave me a gift, and they have booked again for this year.

Werent Parsley was it Rolling Eyes [from another thread Wink Laughing ]
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www.ownersdirect.co.uk/spain/s2267.htm
www.torrevieja-villas.com/
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