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Bad feeling

 
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Hells Bells



Joined: 30 Apr 2005
Posts: 13173
Location: French Alps

PostPosted: Tue Jun 12, 2007 9:06 am    Post subject: Bad feeling Reply with quote

I received a booking via my automatic calendar while I was on holiday before Easter. The deposit was paid, and I emailed them later thanking them for the booking.Received no reply, no read receipt, nothing. I recently emailed the invoice for the balance, and although it isn't due to be paid for another couple of weeks, I'm starting to get jumpy, as I still haven't had any indication that the email has been received or read. I telephoned on Sunday, but there was no reply and no answerphone.
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gpck



Joined: 16 Nov 2006
Posts: 223
Location: Kissimmee, Florida

PostPosted: Tue Jun 12, 2007 9:10 am    Post subject: Reply with quote

Most people seem to switch off the automatic sending of 'read receipts'...

They could have been out for the day on Sunday - try phoning again this evening, and if no luck, presumably you have an address where you can send another invoice by Recorded Delivery or Registered Post so you can track delivery/receipt...

.
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greenfrog



Joined: 21 May 2006
Posts: 888
Location: Paris, France

PostPosted: Tue Jun 12, 2007 9:48 am    Post subject: Reply with quote

Helen,

I had a similar experience recently. And yes, it can be nerve-wracking! It turned out they used an e-mail address for the paypal payment that they rarely look at so they didn't immediately see my follow-up emails. But they paid the balance in good time and were lovely people.

If you have a phone number, you can check the phone book to see if the name and number match - I did that! It helped put my mind at rest that at least they were genuine. Then you could try calling around dinner time on a week night, when they're more likely to be in.

Fingers crossed - but I'm sure it will all be fine! Smile
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Taff2



Joined: 30 Jul 2006
Posts: 220

PostPosted: Wed Jun 13, 2007 12:23 am    Post subject: Reply with quote

Hi Helen,

If you've got a landline number for them this is a useful little
gadget :-

ukphoneinfo.com/section/tci/locator.shtml

You can use it to see if the phone number jells with
any address you've been given.

Cheers

Ian
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Some drink at the fountain of knowledge. Others just gargle.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13173
Location: French Alps

PostPosted: Wed Jun 13, 2007 6:46 am    Post subject: Reply with quote

Still no reply on the landline, I am going to leave it for the weekend as I am going away for a couple of days, and try on Monday. It is possible they are away, it is just very strange that they haven't replied to anything I have sent them since they paid a deposit in April.
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Marty



Joined: 20 May 2007
Posts: 53
Location: La Manga, Spain

PostPosted: Wed Jun 13, 2007 8:20 am    Post subject: Reply with quote

Hi Helen

Maybe they have changed their email address. Perhaps if you have a postal address for them, you could write directly (registered post so you know when it was received).

When you get back from your hols you may have a reply?

Best of luck anyway
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Big Sis..



Joined: 19 Feb 2007
Posts: 8087
Location: Torrevieja and Norfolk

PostPosted: Fri Jun 15, 2007 6:33 am    Post subject: Reply with quote

Hi Helen Smile ..

Let us know how it goes.
.useful link Ian..might be useful thanks... Wink
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Hells Bells



Joined: 30 Apr 2005
Posts: 13173
Location: French Alps

PostPosted: Mon Jun 18, 2007 7:38 pm    Post subject: Reply with quote

Over the weekend I have received the payment of the balance into my Paypal account, but not the payment for the damage deposit (due to recent problems with partial refunds, I asked for it to be paid separately). I will phone her next weekend if the damage deposit has not been paid (it's due then). I need a mobile no for her in case our apartment manager needs to contact her.
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