We have a major problem
We have a major problem
Hello everyone, we have a real problem and we are stumped.
For some reason we are not receiving any mail through our website enquiry line. We have had several people attempt to send test mail through enquiries without success. We have tried it ourselves without success.
Everything else is working fine, e-mail through our own address etc. Help please.
I have also posted this in the technical problems page as i was not sure where to post it,also we are quite concerned, Many thanks.
For some reason we are not receiving any mail through our website enquiry line. We have had several people attempt to send test mail through enquiries without success. We have tried it ourselves without success.
Everything else is working fine, e-mail through our own address etc. Help please.
I have also posted this in the technical problems page as i was not sure where to post it,also we are quite concerned, Many thanks.
- Alan Knighting
- Posts: 4120
- Joined: Mon Oct 18, 2004 7:26 am
- Location: Monflanquin, Lot-et-Garonne, France
- Alan Knighting
- Posts: 4120
- Joined: Mon Oct 18, 2004 7:26 am
- Location: Monflanquin, Lot-et-Garonne, France
Soberano,
My first message was sent through Wanadoo. I have also sent test messages to you though Netscape Mail and MS HotMail. They were all sent to enquiries@realspainholidays.co.uk which is the e-mail address on your website.
Alan
My first message was sent through Wanadoo. I have also sent test messages to you though Netscape Mail and MS HotMail. They were all sent to enquiries@realspainholidays.co.uk which is the e-mail address on your website.
Alan
Do you use web forwarding for your domain name? That is the only thing I can think of where the problem may lie.
Also, you say everything dried up some time ago which implies that it used to be OK. If it worked before then why not now?
Go into your domain name admin area and check that the email forwarding for your domain is pointing to your POP mail account.
Also, you say everything dried up some time ago which implies that it used to be OK. If it worked before then why not now?
Go into your domain name admin area and check that the email forwarding for your domain is pointing to your POP mail account.
I do not get anything back from the trace.
The mail to you seems to have disappeared into a "black hole"
And there is something strange about your domain.
If you look at http://www.whois.sc/realspainholidays.co.uk#de
You will see that your status is "not active".
Maybe you should contact the people who are hosting your domain.
The mail to you seems to have disappeared into a "black hole"
And there is something strange about your domain.
If you look at http://www.whois.sc/realspainholidays.co.uk#de
You will see that your status is "not active".
Maybe you should contact the people who are hosting your domain.
No, that's not it. The registration renewal date for realspainholidays.co.uk is 15-Mar-2007, but that doesn't mean there is not a problem with the hosting account.vrooje wrote:Are you sure your domain registration hasn't expired? ...
We have one report of a similar problem with our website. My suggestion is to do more testing.
1) Ask hostfifteen.net if they have any spam filters on your account . Also ask if they updated/ changed filtering recently. To get to the bottom of it, ask them to remove all spam filters and send more test emails.
2) Discount anything that happened in the last 24 hours. There was a weird virus going around. Retest everything again today, or you may go crazy trying to get to the bottom of something that has already corrected itself.
Just my 2 cents
Waves from America
- Alan Knighting
- Posts: 4120
- Joined: Mon Oct 18, 2004 7:26 am
- Location: Monflanquin, Lot-et-Garonne, France