Enquiries on Friday/Saturday Nights
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- Posts: 119
- Joined: Wed Aug 19, 2009 12:38 pm
- Location: Calahonda & Los Monteros Costa Del Sol
Enquiries on Friday/Saturday Nights
Have had a few enquiries lately on friday and saturday nights usually after 9pm uk time. If at home usually respond straight away with reply. However none of these people write back or acknowledge the email replies.
Im thinking that people either have a few glasses of wine on them and decide to enquire about a holiday and realise they cant afford a holiday come sunday morning or that a group of friends/family have gotten together decided a group holiday is a fantastic idea(after a few bottles of wine) and come sunday they decide they cant stand the sight of each other.
Im thinking that people either have a few glasses of wine on them and decide to enquire about a holiday and realise they cant afford a holiday come sunday morning or that a group of friends/family have gotten together decided a group holiday is a fantastic idea(after a few bottles of wine) and come sunday they decide they cant stand the sight of each other.
It's the phone calls that grate with me. After a year I got a PAYG mobile that I use for my listings which I just don't answer after a certain point in the evening.
Guests get my personal mobile before arrival so I know these calls are enquirers and if they are serious they will either email or call again next morning.
Whilst I'll do anything for a paying guest I do get a bit fed up with the "arr ey - 'ave youse gorrany lodges" calls at 10 30 pm on a weekend. Apart from which I'm probably outside a bottle of red myself by that time on a Friday evening so in no state to offer great customer service
Emails I can cope with but it always seems to be the phone in the evenings at weekends
Guests get my personal mobile before arrival so I know these calls are enquirers and if they are serious they will either email or call again next morning.
Whilst I'll do anything for a paying guest I do get a bit fed up with the "arr ey - 'ave youse gorrany lodges" calls at 10 30 pm on a weekend. Apart from which I'm probably outside a bottle of red myself by that time on a Friday evening so in no state to offer great customer service
Emails I can cope with but it always seems to be the phone in the evenings at weekends
I once had a phone call just before midnight on a Thursday from some people hoping to book from the Saturday, so I went into full-on panic mode trying to figure out how I was going to get payment from them and generally organise it with only one working day to play with. Of course I never heard from them again.
- yourlamanga
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LOL, thankfully we don't get a lot of phone calls but I do find that most enquiries are over the weekend but presume this is because people have more time but as you say they are perhaps alcohol induced enquires!
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http://bit.ly/aGbQ6n - Homelidays
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- Blanche
- Posts: 273
- Joined: Thu Mar 05, 2009 4:33 pm
- Location: Cormatin, Sâone-et-Loire, Burgundy
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I dread phone calls from the French as sometimes I'm never sure I've got the dates right that they want and hate committing myself instantly. Also getting names and phone numbers is a nightmare. So I try and give them my email address and ask them to put it all in writing.
La Maison du Curé
www.cormatin.eu
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- Blanche
- Posts: 273
- Joined: Thu Mar 05, 2009 4:33 pm
- Location: Cormatin, Sâone-et-Loire, Burgundy
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Why do people ring up anyway to ask about a week that is already booked? With me they could only have got the telephone number from a website that has an availability calendar on it.
La Maison du Curé
www.cormatin.eu
www.cormatin.eu