Back in May I had a booking enquiry for 4 people for October, very pushy for a reduced rate, I did give him a 5% reduction but he pushed for free pool heting too! (I think I may have posted about it here) My final response was a take it or leave it at the rate offered as I was not prepared to offer any other discount that early early in the season, try and book later for a further discount if the dates are still available. Anyway, he accepted the quoted rate and booked.
2 weeks before final payment was due I received an email from the him to say he had split from his girlfriend and would have to cancel the booking. I duely refunded him the deposit paid less an admin fee as per my terms and then decided I would set up an offer on the available dates at a reduced rate to try and re-fill.
A few days ago I receive an enquiry to book the same dates. I had a hunch the name seemed familiar and yes,l it was one of the others on the same booking as previoulsy booked. I sent the booking forms which I have now received back (payment is still due) and low....the same people from the previous booking plus one additional, same flights, etc. Only now they have paid the reduced rate (and he had still asked for a further reduction!
)Has anyone else had this experience? Should I say anything? I am almost tempted to tell them I dont want their booking, they are 3m, 2f and 24-34 years, from experience my gut feeling is a bit nervous on this lot.
, if I would take a booking at the current (lower) rate from A.N.Other who emailed me tomorrow, I think I would probably take the booking from the current party at the same rate. The rate applied when they originally booked and cancelled isn't in place now - it's a new contract. I think it will be difficult for you to enforce the old price. But I may be misunderstanding a vital element of what you feel they're trying to do.
You can always choose to refund if the weeks are re-let after you've made your admin costs deduction.