Help! Quoted incorrect rate!

[Normandy Cow]

Last night I had an enquiry for a week during the school Easter holidays.
I don't charge extra for the school holidays at that time, I just charge a flat €500 per week throughout April and May.
However, last night the lady wanted a Sunday-Sunday booking, and I said that wasn't possible and suggested she may want to book Sat-Sat and spend the Sunday night in Paris.
For some reason I quoted the off-peak (winter) rate of €350!
The lady just got back to me and says she has managed to rearrange her dates and wants to book Sat-Sat...

Don't know what to do!!!!!!!!!!

Any suggestions?

[apexblue]

Two choices say you've taken a booking inbetween or take the hit - been in the same situation myself!

[la vache!]

Nice to see you back again, NC!
I did the same thing a few weeks ago and quoted a low season rate for 2 weeks in June, when it should have been mid season. I took the hit... it was my fault, after all.
I won't be making the same mistake again.

[lorca]

...we´ve done it too ...

[Marks]

'Fess up and say you made a mistake? Your price is advertised I take it so don't see the problem. Why take the hit if you are confident you'll let the weeks?

[Rocket Rab]

To err is human... and I would explain I'd made a mistake - can you refer her to a prices page on your website? As a goodwill gesture you could always split the difference?

[Nightowl]

Funny enough, I did it too this week, and of course as it was so reasonable, the group wanted to book. I did mull over telling them I'd made a mistake and it should have been £200 more but in the end I took the booking for the price I'd quoted..

It was one of those weeks in mid July where the school holidays have started and I normally charge peak rates from that point (for my spanish place) but I put the rates wrongly on my ad and on my booking system... so I thought I'd best honour it.

[brenda]

Have also done it!

Just bit the bullet and honoured my original quote.

[Nightowl]

Blimey we're all at it!

I did waver though, NC. And the thing was, the price quoted was a profitable one, so it wasn't the difference between a profit or a loss. If had meant making nothing out of it I would have told her I'd made a mistake and asked for the full price.

[Topcat]

I've done it as well and just had to take the hit. I think the worst I did, though, was accidentally overquote and lost the booking as a result. Teach me to be more careful!

TC

[Normandy Cow]

Seeing as we never make a profit (due to the size of our mortgage), there is no such thing as a profitable week. Every year we* end up pumping a couple of thou into the French bank account to make up the difference. So yes, I will be €150 out of pocket and it hurts.

But I will take it on the chin and make sure I am more careful in future.




*It's no longer "we", it's now "I", as OH is having the inevitable mid-life crisis and has left me for a 30 year old. Ho hum, yawn. What doesn't kill me makes me stronger (it also makes me more absent-minded, hence this c*ck-up )

[miss mouse]

*It's no longer "we", it's now "I", as OH is having the inevitable mid-life crisis and has left me for a 30 year old. Ho hum, yawn. What doesn't kill me makes me stronger (it also makes me more absent-minded, hence this c*ck-up )

Oh dear, I am sorry to read that, no wonder you are distracted.

[Topcat]

I'm sorry NC. I think sometimes when the classic thing happens it makes it harder to bear. Well, it's him that's the cliche, not you!
Lots of good wishes,
TC

[Ju]

NC - Just wanted to add my support (I would say condonlances but that isn't really the right word)

Be strong.

[Mouse]

Me too NC. Hope you get through this as best you can.

I agree with RR and would explain you made a mistake, people are human afterall and if you split the difference then she's still gaining.

You're not a large company, and as you say you have no profit to claw this back from.

Give her a call...I bet she's understanding.

Mouse
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